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~isPartOf:"International journal of contemporary hospitality management"
~person:"Hung, Kam"
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
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Consumer behaviour
Customer satisfaction
Dienstleistungsqualität
Service quality
4
Konsumentenverhalten
3
China
2
Hotel industry
2
Hotellerie
2
Tourism
2
Tourism industry
2
Tourismus
2
Tourismuswirtschaft
2
Beschwerdemanagement
1
Buddhism-themed hotels
1
Complaint management
1
Cruise
1
Cruise travel
1
Customer value
1
Dienstleistungsmanagement
1
Erwartungsbildung
1
Expectation formation
1
Experiential value
1
Gastgewerbe
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Gastronomie
1
Hedonic value
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Holiday behaviour
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Hospitality industry
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International tourism
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Internationaler Tourismus
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Kreuzfahrt
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Kundenwert
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Kundenzufriedenheit
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Luxury goods
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Luxury hotel
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Luxury restaurant
1
Luxury values
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Luxusgüter
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Hung, Kam
Mattila, Anna S.
Cobanoglu, Cihan
3
Fong, Lawrence Hoc Nang
3
Jang, Soocheong
3
Karatepe, Osman M.
3
Mao, Zhenxing
3
Qu, Hailin
3
Alnawas, Ibrahim
2
Bai, Billy
2
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2
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2
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2
Gursoy, Dogan
2
Han, Heesup
2
Han, Su-Jin
2
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2
Huan, Tzung-cheng
2
Hyun, Sunghyup Sean
2
Jeong, Miyoung
2
Kim, Jong Min
2
Kim, Soyeon
2
Kim, Taegoo
2
Kim, Woo Gon
2
Ladhari, Riadh
2
Lee, Gyehee
2
Luu Trong Tuan
2
Lyu, Yijing
2
Magnini, Vincent P.
2
Parsa, H. G.
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2
Wong, IpKin Anthony
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Wu, Luorong
2
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2
Abu Farha, Allam K.
1
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International journal of contemporary hospitality management
International journal of hospitality management
11
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
The journal of services marketing
3
Journal of service research
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
Cornell hospitality quarterly : CQ
1
Handbook of hospitality marketing management
1
Information technology & tourism
1
International journal of retail & distribution management
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of retailing
1
Journal of service management
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
4
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1
Assessing servicescape of cruise tourism : the perception of Chinese tourists
Lyu, Jiaying
;
Hu, Liang
;
Hung, Kam
;
Mao, Zhenxing
- In:
International journal of contemporary hospitality management
29
(
2017
)
10
,
pp. 2556-2572
Persistent link: https://www.econbiz.de/10011777090
Saved in:
2
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
3
Understanding the normative expectations of customers toward Buddhism-themed hotels : a revisit of service quality
Hung, Kam
;
Wang, Sha
;
Tang, Chaohua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1409-1441
Persistent link: https://www.econbiz.de/10011473834
Saved in:
4
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
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