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~isPartOf:"International journal of contemporary hospitality management"
~person:"Kim, Song Ee"
~person:"Paşamehmetoğlu, Aysin"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
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Beschwerdemanagement
Complaint management
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Service quality
2
Arbeitspsychologie
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Behinderte
1
Disabled persons
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Job satisfaction
1
Organizational dehumanization
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Organizational psychology
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Psychological well-being
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Service recovery performance
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Service sabotage
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Tenure
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Tourism industry
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Tourismuswirtschaft
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Kim, Song Ee
Paşamehmetoğlu, Aysin
Jang, Soocheong
2
Abu Farha, Allam K.
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1
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1
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1
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1
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1
Svensson, Göran
1
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International journal of contemporary hospitality management
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ECONIS (ZBW)
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How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy
;
Guchait, Priyanko
;
Paşamehmetoğlu, Aysin
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10013546019
Saved in:
2
The voice of touristis with mobility disabilities : insights from online customer complaint websites
Kim, Song Ee
;
Lehto, Xinran Y.
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 451-476
Persistent link: https://www.econbiz.de/10009545478
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