The voice of touristis with mobility disabilities : insights from online customer complaint websites
Song Ee Kim and Xinran Lehto
| Year of publication: |
2012
|
|---|---|
| Authors: | Kim, Song Ee ; Lehto, Xinran Y. |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 24.2012, 3, p. 451-476
|
| Subject: | Tourismuswirtschaft | Tourism industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Behinderte | Disabled persons | Beschwerdemanagement | Complaint management | Virales Marketing | Viral marketing | Webanalyse | Web analytics |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009545478