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~isPartOf:"International journal of contemporary hospitality management"
~person:"Kim, Song Ee"
~source:"econis"
~subject:"Complaint management"
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Complaint management
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International journal of contemporary hospitality management
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ECONIS (ZBW)
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The voice of touristis with mobility disabilities : insights from online customer complaint websites
Kim, Song Ee
;
Lehto, Xinran Y.
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 451-476
Persistent link: https://www.econbiz.de/10009545478
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