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~isPartOf:"International journal of contemporary hospitality management"
~person:"So, Amy Siu Ian"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
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So, Amy Siu Ian
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Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
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