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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Tourismuswirtschaft"
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Beschwerdemanagement
Complaint management
Tourismuswirtschaft
Customer satisfaction
140
Kundenzufriedenheit
140
Dienstleistungsqualität
90
Service quality
90
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
53
Relationship marketing
53
Hotel industry
48
Hotellerie
48
Gastronomie
23
Restaurant industry
23
Gastgewerbe
14
Holiday behaviour
14
Hospitality industry
14
Urlaubsverhalten
14
Arbeitszufriedenheit
13
Customer service
13
Emotion
13
Job satisfaction
13
Kundenservice
13
Quality management
13
Qualitätsmanagement
13
Satisfaction
13
Viral marketing
13
Virales Marketing
13
Tourism industry
12
Customer loyalty
11
Tourism
10
Brand image
9
China
9
Markenimage
9
Tourismus
9
Brand management
8
Markenführung
8
USA
8
United States
8
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14
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Article
23
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Article in journal
23
Aufsatz in Zeitschrift
23
Language
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English
23
Author
All
Jang, Soocheong
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Alnawas, Ibrahim
1
Baker, Melissa A.
1
Bonn, Mark Andrew
1
Castillo-Manzano, José Ignacio
1
Castro Nuño, Mercedes
1
Chang, Feng-hsiang
1
Chang, Wen
1
Chen, Kaung-hwa
1
Do The Khoa
1
Dortyol, Ibrahim Taylan
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Foroudi, Pantea
1
Fu, Xiaoxiao
1
Gip, Huy
1
Gong, Jin-Hong
1
Guan, Xin-Hua
1
Guchait, Priyanko
1
Hanks, Lydia
1
Huang, Yinghua
1
Huang, Zhuowei
1
Huang, Zixuan
1
Hung, Kam
1
Høgevold, Nils
1
Kim, Heewon
1
Kim, Hyojin
1
Kim, Jong-Hyeong
1
Kim, Song Ee
1
Kim, Taegoo
1
Kitapci, Olgun
1
Lam, Desmond
1
Lee, Gyehee
1
Lee, Woojin
1
Lehto, Xinran Y.
1
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Published in...
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International journal of contemporary hospitality management
Journal of business research : JBR
53
International journal of hospitality management
42
Journal of travel and tourism marketing
39
Journal of retailing and consumer services
36
Tourism management : research, policies, practice
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
The journal of services marketing
29
Tourism management perspectives : TMP
29
Journal of hospitality marketing & management
24
Service business
22
The service industries journal
22
Journal of service research : JSR
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Tourism analysis : an interdisciplinary tourism & hospitality journal
12
Cogent business & management
11
Journal of the Academy of Marketing Science
11
European journal of marketing : EJM
10
Journal of destination marketing & management
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
Journal of service theory and practice
9
Tourism and hospitality research : THR
9
Tourism review
9
Asia Pacific journal of marketing and logistics
8
Journal of air transport management
8
Journal of hospitality and tourism insights
8
Journal of service research
8
Services marketing quarterly
8
Administrative Sciences : open access journal
7
International journal of quality and service sciences
7
International journal of services, economics and management
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Journal of strategic marketing
7
Managing service quality : MSQ ; an international journal
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing
6
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ECONIS (ZBW)
23
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23
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date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
All without leaving home : building a conceptual model of virtual tourism experiences
Wei, Wenqi
;
Baker, Melissa A.
;
Onder, Irem
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1284-1303
Persistent link: https://www.econbiz.de/10014280780
Saved in:
3
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
4
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
5
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
6
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy
;
Guchait, Priyanko
;
Paşamehmetoğlu, Aysin
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10013546019
Saved in:
7
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
8
Addicted to cruises? : key drivers of cruise ship loyalty behavior through an e-WOM approach
Castillo-Manzano, José Ignacio
;
Castro Nuño, Mercedes
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 361-381
Persistent link: https://www.econbiz.de/10012798196
Saved in:
9
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
10
Uncovering the service profit chain in the casino industry
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lam, Desmond
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2826-2846
Persistent link: https://www.econbiz.de/10011799915
Saved in:
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