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~isPartOf:"International journal of contemporary hospitality management"
~subject:"China"
~subject:"Complaint management"
~subject:"Virales Marketing"
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China
Complaint management
Virales Marketing
Customer satisfaction
140
Kundenzufriedenheit
140
Dienstleistungsqualität
90
Service quality
90
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
53
Relationship marketing
53
Hotel industry
48
Hotellerie
48
Gastronomie
23
Restaurant industry
23
Beschwerdemanagement
14
Gastgewerbe
14
Holiday behaviour
14
Hospitality industry
14
Urlaubsverhalten
14
Arbeitszufriedenheit
13
Customer service
13
Emotion
13
Job satisfaction
13
Kundenservice
13
Quality management
13
Qualitätsmanagement
13
Satisfaction
13
Viral marketing
13
Tourism industry
12
Tourismuswirtschaft
12
Customer loyalty
11
Tourism
10
Brand image
9
Markenimage
9
Tourismus
9
Brand management
8
Markenführung
8
USA
8
United States
8
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Article
33
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33
Aufsatz in Zeitschrift
33
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English
33
Author
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Jang, Soocheong
2
Swanson, Scott R.
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Alnawas, Ibrahim
1
Berezina, Katerina
1
Bilgihan, Anil
1
Castillo-Manzano, José Ignacio
1
Castro Nuño, Mercedes
1
Chaulagain, Suja
1
Chen, Xiaohong
1
Chiang, Chia-Hao
1
Chin, Kwai Sang
1
Cobanoglu, Cihan
1
Do The Khoa
1
Fandos-Herrera, Carmina
1
Feng, Gengzhong
1
Flavián Blanco, Carlos
1
Fong, Hoi In Veronica
1
Fong, Lawrence Hoc Nang
1
Foroudi, Pantea
1
Fu, Xiaoxiao
1
Gip, Huy
1
Gong, Jin-Hong
1
González-Rodríguez, M. Rosario
1
Guan, Xin-Hua
1
Guchait, Priyanko
1
Han, Jeongsoo
1
Hanks, Lydia
1
He, Yuanqiong
1
Huang, Yinghua
1
Huang, Zhuowei
1
Hung, Kam
1
Høgevold, Nils
1
Jai, Tun-Min Catherine
1
Jiang, Fuxin
1
Kandampully, Jay
1
Kim, Heewon
1
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International journal of contemporary hospitality management
Journal of retailing and consumer services
71
Journal of business research : JBR
63
International journal of hospitality management
61
Journal of hospitality marketing & management
40
The journal of services marketing
38
Journal of travel and tourism marketing
30
Service business
23
Tourism management : research, policies, practice
23
The service industries journal
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of service research : JSR
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
Asia Pacific journal of marketing and logistics
17
Cogent business & management
17
Psychology & marketing
17
European journal of marketing : EJM
15
Journal of service management
15
Services marketing quarterly
14
Journal of air transport management
13
Journal of strategic marketing
13
Journal of the Academy of Marketing Science
13
Marketing letters : a journal of research in marketing
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Managing service quality : MSQ ; an international journal
11
Journal of retailing
10
International journal of quality and service sciences
9
Journal of hospitality and tourism insights
9
The TQM journal : the international review of organizational improvement
9
Tourism management perspectives : TMP
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
Journal of consumer behaviour : an international research review
8
Journal of global marketing
8
Journal of service research
8
Journal of service theory and practice
8
Journal of service theory and practice : JSTP
8
International journal of electronic marketing and retailing : IJEMR
7
International journal of services and operations management
7
Journal of marketing
7
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ECONIS (ZBW)
33
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1
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
Examining the negative relationship between length of stay at a hotel and
customer
satisfaction
: evidence from online customer reviews
Kim, Jong Min
;
Han, Jeongsoo
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4099-4116
Persistent link: https://www.econbiz.de/10014430082
Saved in:
4
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
5
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
6
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy
;
Guchait, Priyanko
;
Paşamehmetoğlu, Aysin
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10013546019
Saved in:
7
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
Saved in:
8
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
9
What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews
Lee, Carmen Kar Hang
;
Tse, Ying Kei
;
Zhang, Minhao
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 765-784
Persistent link: https://www.econbiz.de/10013546079
Saved in:
10
Addicted to cruises? : key drivers of cruise ship loyalty behavior through an e-WOM approach
Castillo-Manzano, José Ignacio
;
Castro Nuño, Mercedes
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 361-381
Persistent link: https://www.econbiz.de/10012798196
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