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~isPartOf:"International journal of e-business research : an official publication of the Information Resources Management Association"
~subject:"E-commerce"
~subject:"Qualitätsmanagement"
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Search: subject:"Verbraucherzufriedenheit"
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E-commerce
Qualitätsmanagement
Customer satisfaction
23
Kundenzufriedenheit
23
Beziehungsmarketing
15
Relationship marketing
15
Consumer behaviour
13
Konsumentenverhalten
13
Dienstleistungsqualität
11
Service quality
11
Electronic Commerce
10
Online retailing
10
Online-Handel
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Confidence
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Vertrauen
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Customer Satisfaction
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Data protection
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Datenschutz
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Internet marketing
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Online Shopping
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Online-Marketing
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E-Service Quality
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E-Services
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Electronic Banking
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Acton, Thomas
1
Al-Ma'aitah, Mohammad
1
Amoroso, Donald L.
1
Andriyansah
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Balouei Jamkhaneh, Hadi
1
Bhatt, Ruchi
1
Dehghan, Ali
1
Dhingra, Sanjay
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Farida, Naili
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Gupta, Shelly
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Jaberi, Akbar
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Jerene, Wondwossen
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Ogawa, Mikako
1
Padmavathy, Chandrasekaran
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Park, Jin Yong
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Pool, Javad Khazaei
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Ross, Steve
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Scott, Murray
1
Sharifkhani, Maryam
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Sharkey, Ultan
1
Sharma, Dhiraj
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Springer, Mark
1
Swapana, Murali
1
Thangam, Dhanabalan
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Tyran, Craig
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International journal of e-business research : an official publication of the Information Resources Management Association
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of retailing and consumer services
56
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
36
Total quality management & business excellence
23
International journal of quality & reliability management
22
International journal of business information systems : IJBIS
19
International journal of hospitality management
19
Journal of internet commerce
19
International journal of electronic customer relationship management : IJECRM
18
International journal of services and operations management
18
The service industries journal
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality and service sciences
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
16
Cogent business & management
14
International journal of contemporary hospitality management
14
Quality management journal : QMJ
14
Asia Pacific journal of marketing and logistics
12
Journal of business research : JBR
12
International journal of services, economics and management
11
Journal of air transport management
11
Service business
11
The journal of services marketing
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of hospitality marketing & management
10
Managing service quality : MSQ ; an international journal
10
International journal of production economics
9
International journal of services technology and management
9
Tourism management : research, policies, practice
9
Information systems and e-business management : ISeB
8
International journal of retail and distribution management
8
International journal of services and operations management : IJSOM
8
Journal of travel and tourism marketing
8
Electronic commerce research and applications
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of open innovation : technology, market, and complexity
7
Journal of strategic marketing
7
Benchmarking : an international journal
6
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ECONIS (ZBW)
10
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1
A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention
Dhingra, Sanjay
;
Gupta, Shelly
;
Bhatt, Ruchi
- In:
International journal of e-business research : an …
16
(
2020
)
3
,
pp. 42-59
Persistent link: https://www.econbiz.de/10012302663
Saved in:
2
The effect of e-finance service quality on bank customers' fintech e-loyalty : evidence from Ethiopia
Jerene, Wondwossen
;
Sharma, Dhiraj
- In:
International journal of e-business research : an …
16
(
2020
)
2
,
pp. 69-83
Persistent link: https://www.econbiz.de/10012302682
Saved in:
3
What makes customers repurchase grocery products from online stores in Korea
Park, Jin Yong
;
Thangam, Dhanabalan
- In:
International journal of e-business research : an …
15
(
2019
)
4
,
pp. 24-39
Persistent link: https://www.econbiz.de/10012135043
Saved in:
4
Drivers of e-government citizen satisfaction and adoption : the case of Jordan
Al-Ma'aitah, Mohammad
- In:
International journal of e-business research : an …
15
(
2019
)
4
,
pp. 40-55
Persistent link: https://www.econbiz.de/10012135049
Saved in:
5
Relationships among dimensions of online second-hand shopping, satisfaction, and repurchase intention
Swapana, Murali
;
Padmavathy, Chandrasekaran
- In:
International journal of e-business research : an …
14
(
2018
)
1
,
pp. 89-102
Persistent link: https://www.econbiz.de/10011809218
Saved in:
6
Determinants of repurchase intentions at online stores in Indonesia
Wijaya, Rahmad
;
Farida, Naili
;
Andriyansah
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011886512
Saved in:
7
The effect of e-service quality on football fan satisfaction and fan loyalty toward the websites of their favorable football teams
Pool, Javad Khazaei
;
Dehghan, Ali
;
Balouei Jamkhaneh, Hadi
- In:
International journal of e-business research : an …
12
(
2016
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10011446648
Saved in:
8
Assessing the quality of a decision support E-service
Springer, Mark
;
Tyran, Craig
;
Ross, Steve
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 61-80
Persistent link: https://www.econbiz.de/10009793129
Saved in:
9
Comparing mobile and Internet adoption factors of loyalty and satisfaction with online shopping consumers
Amoroso, Donald L.
;
Ogawa, Mikako
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 24-45
Persistent link: https://www.econbiz.de/10009793135
Saved in:
10
The influence of quality on e-commerce success : an empirical application of the DeLone and McLean IS success model
Sharkey, Ultan
;
Scott, Murray
;
Acton, Thomas
- In:
International journal of e-business research : an …
6
(
2010
)
1
,
pp. 68-84
Persistent link: https://www.econbiz.de/10003925706
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