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~isPartOf:"International journal of electronic business"
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"E-commerce"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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E-commerce
Kundenzufriedenheit
Consumer behaviour
1,979
Konsumentenverhalten
1,978
Einzelhandel
672
Retail trade
672
Relationship marketing
599
Beziehungsmarketing
598
Customer satisfaction
436
Online retailing
417
Online-Handel
417
Service quality
346
Dienstleistungsqualität
345
Electronic Commerce
292
Brand management
288
Markenführung
288
Brand image
246
Markenimage
246
Social Web
242
Social web
242
Internet marketing
206
Online-Marketing
205
Brand
168
Markenartikel
165
Emotion
155
Confidence
139
Vertrauen
139
USA
132
United States
132
Food retailing
130
Lebensmitteleinzelhandel
130
Viral marketing
128
Virales Marketing
128
Distribution channel
127
Vertriebsweg
127
Innovation adoption
107
Innovationsakzeptanz
106
Pricing strategy
100
Preismanagement
99
Theorie
97
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671
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676
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5
Sammelwerk
5
Case study
3
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1
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Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Quach, Sara
5
Baier, Daniel
4
Cambra-Fierro, Jesús
4
Hollebeek, Linda D.
4
Khan, Imran
4
Ladhari, Riadh
4
Mortimer, Gary
4
Poncin, Ingrid
4
Rosengren, Sara
4
Bala, Pradip Kumar
3
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Duan, Yongrui
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Jansen, Bernard J.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Klaus, Philipp
3
Kuppelwieser, Volker
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paswan, Audhesh K.
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Seger-Guttmann, Tali
3
Abumalloh, Rabab Ali
2
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
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Published in...
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International journal of electronic business
Journal of retailing and consumer services
Journal of business research : JBR
438
International journal of hospitality management
383
The journal of services marketing
204
The service industries journal
202
Electronic commerce research
195
Journal of travel and tourism marketing
190
Tourism management : research, policies, practice
189
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
176
Journal of hospitality marketing & management
168
Industrial marketing management : the international journal for industrial and high-tech firms
163
International journal of contemporary hospitality management
155
International journal of business information systems : IJBIS
136
Information systems and e-business management : ISeB
129
Cogent business & management
128
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
126
Journal of internet commerce
121
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
118
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
111
International journal of production economics
110
Asia Pacific journal of marketing and logistics
109
Management science : journal of the Institute for Operations Research and the Management Sciences
106
International journal of e-business research : an official publication of the Information Resources Management Association
102
Technological forecasting & social change : an international journal
102
European journal of operational research : EJOR
101
International journal of electronic marketing and retailing : IJEMR
101
Services marketing quarterly
100
Psychology & marketing
98
Journal of air transport management
96
Information systems research : ISR
95
Journal of retailing
94
Journal of electronic commerce research : JECR
93
Journal of the Academy of Marketing Science
93
Service business
93
Journal of service research : JSR
91
Tourism management perspectives : TMP
91
The TQM journal : the international review of organizational improvement
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
85
Electronic markets : the international journal on networked business
84
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ECONIS (ZBW)
676
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676
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1
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
2
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
3
Attention marketing in fragmented entertainment : how advertising embedding influences purchase decision in short-form video apps
Yin, Xicheng
;
Li, Jing
;
Si, Hongyun
;
Wu, Peng
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460820
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons
Zhang, Yue
;
Hu, Xiaojian
;
Yao, Gang
;
Xu, Liangcheng
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462174
Saved in:
6
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
7
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
8
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
9
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
10
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
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