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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Problems and perspectives in management : PPM ; international research journal"
~person:"Sen, Tarun K."
~type_genre:"Article in journal"
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
Problems and perspectives in management : PPM ; international research journal
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Designing systems using business components : a case study in
call
centre
automation
Ghandforoush, Parviz
;
Sen, Tarun K.
;
Tegarden, David P.
; …
- In:
International journal of electronic customer …
4
(
2010
)
2
,
pp. 161-179
Persistent link: https://www.econbiz.de/10003974024
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