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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
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Search: subject_exact:"Relationship marketing"
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Customer satisfaction
Electronic Commerce
Beziehungsmarketing
140
Relationship marketing
140
E-commerce
38
Consumer behaviour
32
Konsumentenverhalten
32
Kundenzufriedenheit
30
customer relationship management
23
Dienstleistungsqualität
18
Service quality
18
CRM
17
Data Mining
13
Data mining
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Online retailing
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Online-Handel
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customer satisfaction
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Internet marketing
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Abu-Shanab, Emad
2
Al-nassar, Bilal Ali Yaseen
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Sohn, Changsoo
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Adebanjo, Dotun
1
Agrawal, Shiv Ratan
1
Ahmed, Waqar
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Al-Wugayan, Adel A. A.
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Bodendorf, Freimut
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1
Hamedi, Mahdie
1
Hamidy, Hamidullah
1
Hawamdeh, Suliman
1
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
276
Journal of business research : JBR
165
International journal of hospitality management
137
The journal of services marketing
111
The service industries journal
69
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
62
Industrial marketing management : the international journal for industrial and high-tech firms
57
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Cogent business & management
51
Asia Pacific journal of marketing and logistics
45
Journal of strategic marketing
45
The journal of business & industrial marketing
45
Journal of service research : JSR
44
Service business
44
Journal of service management
42
Services marketing quarterly
42
Journal of the Academy of Marketing Science
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Psychology & marketing
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Journal of retailing
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of business information systems : IJBIS
30
Journal of marketing
30
International journal of electronic marketing and retailing : IJEMR
29
International journal of internet marketing and advertising : IJIMA
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
SpringerLink / Bücher
26
Total quality management & business excellence
25
European journal of marketing : EJM
24
International journal of retail & distribution management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
The international review of retail, distribution and consumer research
24
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ECONIS (ZBW)
56
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1
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
2
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
3
Towards the analysis of e-CRM practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
4
Enhancement of touchpoint interactions on customer experience management in the banking sector
Sivakumar, R.
;
Ganeshkumar C.
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 314-341
Persistent link: https://www.econbiz.de/10014309487
Saved in:
5
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
6
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
7
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
8
Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
9
Influence of eCRM on customer satisfaction and customer loyalty : a study on Bangladesh's fast food industry
Huda, S. S. M. Sadrul
;
Saha, Sunny
;
Kabir, Mohammad Humayun
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 30-44
Persistent link: https://www.econbiz.de/10012598022
Saved in:
10
Building a customer-focused culture with rewards alignment : a cross-sectional analysis
Madhani, Pankaj M.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 45-80
Persistent link: https://www.econbiz.de/10012598024
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