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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Beziehungsmarketing
9
Relationship marketing
9
E-commerce
7
Electronic Commerce
7
e-CRM
6
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
customer relationship management
3
Confidence
2
Firm performance
2
Innovation adoption
2
Innovationsakzeptanz
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Jordan
2
Jordanien
2
Knowledge management
2
Mobile communications
2
Mobilkommunikation
2
Online retailing
2
Online-Handel
2
TAM
2
Unternehmenserfolg
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Vertrauen
2
Wissensmanagement
2
customer loyalty
2
e-CRM performance
2
e-customer relationship management
2
electronic customer relationship management
2
technology acceptance model
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3D media richness
1
3D product presentation quality
1
3D trust
1
3D usability
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Bank
1
CRM
1
Cloud Computing
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Cloud computing
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English
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Al-nassar, Bilal Ali Yaseen
2
Abu-Shanab, Emad
1
Algharabat, Raed S.
1
Anagreh, Layla
1
Ardyan, Elia
1
Babgohari, Ali Zamani
1
Esmaili, Ebrahim
1
Guimaraes, Tor
1
Hamedi, Mahdie
1
Hemmati, Amin
1
Hidayanto, Achmad Nizar
1
Naderi, Reihaneh
1
Paranjape, Ketan
1
Rastgar, Abbas Ali
1
Shihab, Muhammad Rifki
1
Shirkouhi, Salman Nazari
1
Sugiyarti, Gita
1
Sukrisna, Imanuel
1
Yazdi, Mohammadreza Taghizadeh
1
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International journal of electronic customer relationship management : IJECRM
International journal of public sector performance management : IJPSPM
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Academic journal of economic studies
1
Acta Universitatis Danubius / Oeconomica
1
African journal of science, technology, innovation and development : AJSTID
1
Benchmarking : an international journal
1
EcoForum
1
Economic Analysis
1
European management journal
1
Global business and finance review
1
IEEE transactions on engineering management : EM
1
Information technology and management
1
International Journal of Academic Research in Accounting, Finance and Management Sciences
1
International Journal of Information Systems and Supply Chain Management (IJISSCM)
1
International journal of business information systems : IJBIS
1
International journal of business intelligence research : IJBIR ; an official publication of the Information Resources Management Association
1
International journal of economic policy in emerging economies
1
International journal of financial research
1
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
1
International journal of internet marketing and advertising : IJIMA
1
Journal of electronic commerce in organizations : JECO
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Management Science
1
New business opportunities in the growing e-tourism industry
1
Polish Journal of Management Studies
1
Recherche et applications en marketing
1
Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism
1
Total quality management & business excellence
1
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1
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
2
Towards the analysis of
e-CRM
practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
3
Clarifying the effect of customer knowledge management to improve business performance of banks : considering the role of electronic customer relationship management
Rastgar, Abbas Ali
;
Esmaili, Ebrahim
;
Naderi, Reihaneh
; …
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10012253367
Saved in:
4
The influence of
e-CRM
capability and co-information sharing activity on product competitiveness and marketing performance of small and medium-sized enterprises
Ardyan, Elia
;
Sugiyarti, Gita
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 158-178
Persistent link: https://www.econbiz.de/10011966922
Saved in:
5
Impact of electronic customer relationship management in banking sector
Abu-Shanab, Emad
;
Anagreh, Layla
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 254-270
Persistent link: https://www.econbiz.de/10011606949
Saved in:
6
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
7
Investigating customer relationship management systems involvement towards customer knowledge creation processes
Shihab, Muhammad Rifki
;
Sukrisna, Imanuel
;
Hidayanto, …
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10011575150
Saved in:
8
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
9
The role of 3D product presentation in enhancing electronic customer relationship management (
e-CRM
) for online retailer : university students context
Algharabat, Raed S.
- In:
International journal of electronic customer …
8
(
2014
)
4
,
pp. 159-179
Persistent link: https://www.econbiz.de/10011471304
Saved in:
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