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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Beziehungsmarketing
140
Relationship marketing
140
Customer satisfaction
49
Kundenzufriedenheit
49
E-commerce
44
Electronic Commerce
44
Consumer behaviour
37
Konsumentenverhalten
37
Dienstleistungsqualität
29
Service quality
29
customer relationship management
23
CRM
17
Online retailing
17
Online-Handel
17
Data Mining
14
Data mining
14
Social Web
14
Social web
14
Bank
12
Marketing management
11
Marketingmanagement
11
customer satisfaction
11
Confidence
10
Customer value
10
Knowledge management
10
Kundenwert
10
Vertrauen
10
Wissensmanagement
10
Taiwan
9
Erfolgsfaktor
8
Firm performance
8
India
8
Indien
8
Mobile communications
8
Mobilkommunikation
8
Success factor
8
Unternehmenserfolg
8
Customer service
7
Internet marketing
7
Iran
7
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165
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English
166
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Keramati, Abbas
8
Chen, Tser-yieth
5
Ranjan, Jayanthi
5
Ganesh, K.
4
Madhani, Pankaj M.
4
Bhatnagar, Vishal
3
Muhammad Anshari
3
Sangle, Purnima S.
3
Sohn, Changsoo
3
Abu-Shanab, Emad
2
Al-Busaidi, Kamla Ali
2
Al-nassar, Bilal Ali Yaseen
2
Albadvi, Amir
2
Alhawari, Samer
2
Arsalan Najmi
2
Awasthi, Preety
2
Hsieh, Tsuifang
2
Huang, Wan-Tran
2
Lee, Dong-il
2
Lee, Hyejun
2
Lee, Zui Chih
2
Mohammad Nabil Almunawar
2
Moshki, H.
2
Nazari-Shirkouhi, Salman
2
Parthiban, P.
2
Punniyamoorthy, M.
2
Sinisalo, Jaakko
2
Svensson, Göran
2
Zavareh, Javad Toufighi
2
Abdolvand, Neda
1
Abdul-Rahman, Maria
1
Abdullateef, Aliyu Olayemi
1
Adebanjo, Dotun
1
Agarwal, Ruchi
1
Agrawal, Shiv Ratan
1
Ahmad, Wasim
1
Ahmed, Waqar
1
Akroush, Mamoun N.
1
Al-Hawari, Mohd Ahmad
1
Al-Weshah, Ghazi A.
1
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
1,022
Journal of retailing and consumer services
854
International journal of hospitality management
593
Industrial marketing management : the international journal for industrial and high-tech firms
552
SpringerLink / Bücher
530
Journal of Services Marketing
414
The journal of services marketing
366
The service industries journal
347
Tourism management : research, policies, practice
266
International journal of contemporary hospitality management
263
Journal of travel and tourism marketing
260
The journal of business & industrial marketing
254
Journal of the Academy of Marketing Science
252
Journal of hospitality marketing & management
240
Journal of strategic marketing
231
International Journal of Bank Marketing
219
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
218
European Journal of Marketing
217
Psychology & marketing
211
IMF Staff Country Reports
202
Journal of marketing
201
Journal of service research : JSR
199
Journal of service management
188
Asia Pacific journal of marketing and logistics
181
Cogent business & management
177
Journal of Consumer Marketing
176
International Journal of Contemporary Hospitality Management
175
Services marketing quarterly
166
European journal of marketing : EJM
163
Journal of retailing
161
Journal of marketing management : MM
156
Service business
153
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
144
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
144
Journal of Business & Industrial Marketing
142
Strategic Direction
142
International journal of production economics
141
Gabler Edition Wissenschaft
138
Marketing intelligence & planning
138
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ECONIS (ZBW)
166
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1
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166
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1
The impact of
customer
clubs on lifetime value of banking customers
Arjmand, Mohaddese
;
Abdolvand, Neda
;
Harandi, Saeedeh Rajaei
- In:
International journal of electronic customer …
14
(
2023
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10014309498
Saved in:
2
Do
customer
equity drivers affect
customer
relationship quality and
customer
relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
3
Determinants of
customer
satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
4
The role of
customer
experience in the formation of
customer
engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
5
Enhancement of touchpoint interactions on
customer
experience management in the banking sector
Sivakumar, R.
;
Ganeshkumar C.
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 314-341
Persistent link: https://www.econbiz.de/10014309487
Saved in:
6
Theoretical investigation of the antecedent role of review valence in building electronic
customer
relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
7
Artificial intelligence in the digital
customer
journey
Araújo, Catarina
;
Gonçalves, Rui
;
Costa, Renato J. …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 248-271
Persistent link: https://www.econbiz.de/10014309478
Saved in:
8
Towards the analysis of e-CRM practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
9
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
10
Influence of eCRM on
customer
satisfaction and
customer
loyalty : a study on Bangladesh's fast food industry
Huda, S. S. M. Sadrul
;
Saha, Sunny
;
Kabir, Mohammad Humayun
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 30-44
Persistent link: https://www.econbiz.de/10012598022
Saved in:
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