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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of advertising research"
~source:"econis"
~subject:"Kundenservice"
~subject:"Werbewirkung"
~type_genre:"Aufsatz in Zeitschrift"
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Kundenservice
Werbewirkung
Emotion
197
Consumer behaviour
84
Konsumentenverhalten
84
Customer satisfaction
51
Dienstleistungsqualität
51
Kundenzufriedenheit
51
Service quality
51
Hotel industry
50
Hotellerie
50
Gastronomie
39
Restaurant industry
39
Beziehungsmarketing
36
Relationship marketing
36
Arbeitszufriedenheit
29
Job satisfaction
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Arbeitsverhalten
26
Work behaviour
26
Advertising effects
24
Tourism employees
24
Tourismusberufe
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Stress
20
Work stress
20
Emotional labor
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Hospitality industry
17
Emotions
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Gastgewerbe
15
Brand management
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Customer service
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Markenführung
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Organizational behaviour
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Verhalten in Organisationen
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Hospital
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Krankenhaus
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Personality psychology
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Persönlichkeitspsychologie
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United States
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Aufsatz in Zeitschrift
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38
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English
38
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Levine, Brian
2
Torres, Edwin N.
2
Aattila, Anna S.
1
Amarantini, David
1
Babalola, Mayowa T.
1
Bellman, Steven
1
Boshoff, Christo
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Bülbül, Cenk
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Cao, Jiaqi
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Cheng, Tan
1
Chiu, Chung-Kit
1
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1
Cockrill, Antje
1
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1
Dolnicar, Sara
1
Droulers, Olivier
1
Edgar, Lisa
1
Ford, John B.
1
Fu, Xiaoxiao
1
Garba, Omale A.
1
Geng, Ruoqi
1
Guchait, Priyanko
1
Guo, Liang
1
Guo, Yulang
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Hazlett, Richard L.
1
Hong, Zhisheng
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1
Huey Chern Boo
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Huh, Jisu
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Hwang, Johye
1
Hyun, Sunghyup Sean
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1
Jacobs, Devra B.
1
Jang, Soocheong
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1
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International journal of hospitality management
Journal of advertising research
Journal of business research : JBR
35
Journal of retailing and consumer services
23
Journal of marketing communications
18
Psychology & marketing
15
International journal of advertising : the review of marketing communications
14
International journal of advertising : the quarterly review of marketing communications
11
Journal of advertising : official publication of the American Academy of Advertising
10
Journal of promotion management : innovations in planning and applied research
10
International journal of contemporary hospitality management
9
The journal of services marketing
9
Journal of promotion management : JPM
8
Marketing : ZFP ; journal of research and management
8
European journal of marketing : EJM
7
Journal of current issues and research in advertising : JCIRA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Marketing letters : a journal of research in marketing
6
Academy of Management journal : AMJ
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of current issues and research in advertising
5
Journal of marketing management : MM
5
Journal of marketing research : JMR
5
Journal of nonprofit & public sector marketing
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of service theory and practice : JSTP
5
The journal of product & brand management
5
Cogent business & management
4
European journal of marketing
4
Health marketing quarterly
4
International journal of internet marketing and advertising : IJIMA
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
International review on public and non-profit marketing
4
Journal of business and psychology
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of service management
4
Journal of service research
4
Journal of service research : JSR
4
Journal of travel and tourism marketing
4
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ECONIS (ZBW)
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1
How video cover images influence pre-roll advertisement clicks : the value of emotional faces in driving attention to the advertisement
Zhang, Mingyue
;
Qian, Jiang
;
Cao, Jiaqi
- In:
Journal of advertising research
63
(
2023
)
4
,
pp. 349-369
Persistent link: https://www.econbiz.de/10014445901
Saved in:
2
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
3
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
4
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
5
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
6
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
7
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
8
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
9
Measuring different emotions in children with a pictorial scale : a self-reported nonverbal tool measures the emotions children experience when exposed to ads
Vanhamme, Joëlle
;
Chiu, Chung-Kit
- In:
Journal of advertising research
59
(
2019
)
3
,
pp. 370-380
Persistent link: https://www.econbiz.de/10012118872
Saved in:
10
Job crafting and customer service behaviors in the hospitality industry : mediating effect of job passion
Teng, Hsiu-Yu
- In:
International journal of hospitality management
81
(
2019
),
pp. 34-42
Persistent link: https://www.econbiz.de/10012128314
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