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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of consumer behaviour : an international research review"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"hun"
~language:"msa"
~person:"Bilgihan, Anil"
~person:"Jacob, Céline"
~person:"Qu, Hailin"
~subject:"Consumer behaviour"
~subject:"Großbritannien"
~subject:"Work behaviour"
~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Konferenzbeitrag"
~type_genre:"Textbook"
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Consumer behaviour
Großbritannien
Work behaviour
Konsumentenverhalten
19
Gastronomie
18
Restaurant industry
18
Hotel industry
12
Hotellerie
12
Customer satisfaction
9
Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service quality
9
Beziehungsmarketing
6
Relationship marketing
6
Restaurant
6
Arbeitsverhalten
5
Emotion
5
France
4
Frankreich
4
Tipping behaviour
4
Trinkgeld
4
Arbeitszufriedenheit
3
China
3
Experiment
3
Food
3
Gastgewerbe
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Hospitality industry
3
Job satisfaction
3
Arbeitsleistung
2
Austauschtheorie
2
COVID-19
2
Coronavirus
2
Cosmetics
2
Customer integration
2
Customer service
2
Erfolgsfaktor
2
Führungskräfte
2
Hedonic value
2
Hospital
2
Hospitality
2
Job performance
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23
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Article in journal
Case study
Konferenzbeitrag
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Aufsatz in Zeitschrift
23
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Bulgarian
German
English
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Author
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Bilgihan, Anil
Jacob, Céline
Qu, Hailin
Han, Heesup
37
Jang, Soocheong
31
Mattila, Anna S.
25
Kim, Woo Gon
14
Line, Nathaniel D.
12
Wu, Luorong
12
Jeong, EunHa
11
Kim, Seongseop
11
Law, Chun Hung Roberts
11
Zhang, Lu
11
Hanks, Lydia
10
Hyun, Sunghyup Sean
10
Lu, Lu
10
Wei, Wei
10
Gursoy, Dogan
9
Lee, Seoki
9
Liu, Qing
9
Wong, IpKin Anthony
9
Heo, Cindy Yoonjoung
8
Kim, DongHee
8
Kim, Jong-Hyeong
8
Miao, Li
8
Wang, Yao-Chin
8
Cho, Meehee
7
Chua, Bee-Lia
7
DiPietro, Robin B.
7
Guéguen, Nicolas
7
Kang, Juhee
7
King, Ceridwyn
7
Okumus, Fevzi
7
Rahman, Imran
7
Seo, Soobin
7
So, Kevin Kam Fung
7
Song, Hanqun
7
Ahn, Jiseon
6
Gao, Yixing
6
Hwang, Jinsoo
6
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Published in...
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International journal of hospitality management
Journal of consumer behaviour : an international research review
International journal of contemporary hospitality management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of travel and tourism marketing
5
The international review of retail, distribution and consumer research
5
Tourism management : research, policies, practice
5
Journal of retailing and consumer services
3
Tourism review : the official journal of the AIEST
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of quality and service sciences
1
Journal of destination marketing & management
1
Journal of food products marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of revenue and pricing management
1
Journal of strategic marketing
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
The journal of consumer marketing
1
The journal of product & brand management
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
23
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1
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
2
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
3
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
4
Attention to Chinese menus with metaphorical or metonymic names : an eye movement lab experiment
Chen, Xianglan
;
Ren, Hulin
;
Liu, Yamin
;
Okumus, Bendegul
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146182
Saved in:
5
Capsule hotels : offering experiential value or perceived as risky by tourists? : an optimum stimulation level model
Chen, Huei-Ju
;
Wong, Soke Wen
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241480
Saved in:
6
A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing
;
Washburn, Isaac
;
Qu, Hailin
- In:
International journal of hospitality management
79
(
2019
),
pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
Saved in:
7
The formation of sub-brand love and corporate brand love in hotel brand portfolios
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
- In:
International journal of hospitality management
77
(
2019
),
pp. 375-384
Persistent link: https://www.econbiz.de/10011988651
Saved in:
8
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
9
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
10
Psychological factors influencing customers' acceptance of smartphone diet apps when ordering food at restaurants
Okumus, Bendegul
;
Ali, Faizan
;
Bilgihan, Anil
;
Ozturk, …
- In:
International journal of hospitality management
72
(
2018
),
pp. 67-77
Persistent link: https://www.econbiz.de/10011872703
Saved in:
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