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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Journal of retailing"
~person:"Neslin, Scott A."
~person:"Noble, Stephanie M."
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"customer relationship management"
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Beziehungsmarketing
8
Relationship marketing
8
Einzelhandel
5
Retail trade
5
Consumer behaviour
4
Konsumentenverhalten
4
Distribution channel
3
E-commerce
3
Electronic Commerce
3
Vertriebsweg
3
Internet
2
Multichannel customer management
2
Online retailing
2
Online-Handel
2
AI
1
Anforderungsprofil
1
Arbeitskräfte
1
Arbeitsleistung
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Channel data integration
1
Channel integration
1
Closing time
1
Consumer-Brand relationships
1
Controlling
1
Customer experience
1
Customer journey
1
Customer relationship management (CRM)
1
Customer relationships
1
Customer service
1
Customers
1
Data protection
1
Datenschutz
1
Distance selling
1
Distanzhandel
1
Efficiency
1
Einnahmen
1
Einzelhandelsstandort
1
Employee retention
1
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1
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Aufsatz in Zeitschrift
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Neslin, Scott A.
Noble, Stephanie M.
Han, Heesup
17
Jang, Soocheong
10
Mattila, Anna S.
10
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Wong, IpKin Anthony
7
Qu, Hailin
6
Kim, Wansoo
5
Ahn, Jiseon
4
Busser, James A.
4
Hwang, Jinsoo
4
Lee, Choong-Ki
4
Prentice, Catherine
4
Ryu, Kisang
4
Shulga, Lenna V.
4
So, Kevin Kam Fung
4
Song, Hak-jun
4
Tanford, Sarah
4
Torres, Edwin N.
4
Verhoef, Peter C.
4
Yu, Jongsik
4
Back, Ki-Joon
3
Bai, Billy
3
Chua, Bee-Lia
3
Cronin, J. J.
3
DiPietro, Robin B.
3
Evanschitzky, Heiner
3
Gao, Yixing
3
Ha, Jooyeon
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Hanks, Lydia
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Im, Jinyoung
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Kim, Woo Gon
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Lai, Ivan K. W.
3
Lee, Jin-soo
3
Lemon, Katherine N.
3
Murthi, B. P. S.
3
Nordfält, Jens
3
Pauwels, Koen
3
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International journal of hospitality management
Journal of financial services marketing : JFSM
Journal of retailing
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of business research : JBR
4
Journal of marketing
3
Journal of the Academy of Marketing Science
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
Business horizons
1
European journal of marketing : EJM
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of service research : JSR
1
MIT sloan management review
1
MSI reports : working paper series
1
Marketing letters : a journal of research in marketing
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
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ECONIS (ZBW)
8
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1
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8
of
8
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date (newest first)
date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
4
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
5
Building with bricks and mortar : the revenue impact of opening physical stores in a multichannel environment
Pauwels, Koen
;
Neslin, Scott A.
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 182-197
Persistent link: https://www.econbiz.de/10011308952
Saved in:
6
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
7
Social contagion and customer adoption of new sales channels
Bilgicer, Tolga
;
Jedidi, Kamel
;
Lehmann, Donald R.
; …
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 254-271
Persistent link: https://www.econbiz.de/10011309681
Saved in:
8
It's closing time : territorial behaviors from customers in response to front line employees
Ashley, Christy
;
Noble, Stephanie M.
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 74-92
Persistent link: https://www.econbiz.de/10010359942
Saved in:
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