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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
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Search: "Customer relationship management"
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Beziehungsmarketing
Markenführung
Relationship marketing
479
Consumer behaviour
277
Konsumentenverhalten
277
Customer satisfaction
235
Kundenzufriedenheit
235
Dienstleistungsqualität
195
Service quality
195
Hotel industry
123
Hotellerie
123
Gastronomie
87
Restaurant industry
87
Brand management
71
Brand image
59
Markenimage
59
Emotion
49
Confidence
43
Vertrauen
43
Beschwerdemanagement
40
Complaint management
40
Bank
38
Customer service
36
Kundenservice
36
Loyalty
31
Customer integration
29
Kundenintegration
29
Satisfaction
29
Viral marketing
29
Virales Marketing
29
Brand
28
Hospitality industry
28
Markenartikel
28
Gastgewerbe
27
USA
27
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27
Arbeitsverhalten
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26
Customer value
25
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479
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2
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479
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Han, Heesup
20
Mattila, Anna S.
12
Jang, Soocheong
10
Hyun, Sunghyup Sean
9
Tanford, Sarah
9
Qu, Hailin
8
Wong, IpKin Anthony
7
Busser, James A.
6
Kim, Wansoo
6
Prentice, Catherine
6
Shulga, Lenna V.
6
Ahn, Jiseon
5
Line, Nathaniel D.
5
Mavondo, Felix
5
Pérez, Andrea
5
Raab, Carola
5
Ramkissoon, Haywantee
5
Rodríguez del Bosque, Ignacio A.
5
So, Kevin Kam Fung
5
Torres, Edwin N.
5
Yu, Jongsik
5
DiPietro, Robin B.
4
Gil Saura, Irene
4
Hwang, Jinsoo
4
Kim, Peter Beomcheol
4
Lee, Choong-Ki
4
Lee, Jin-soo
4
Lee, Seonjeong
4
Ryu, Kisang
4
Song, Hak-jun
4
Tang, Liang
4
Back, Ki-Joon
3
Bai, Billy
3
Baloglu, Seyhmus
3
Chua, Bee-Lia
3
Dewnarain, Senika
3
Gao, Yixing
3
Ha, Jooyeon
3
Ham, Sunny
3
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3
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International journal of hospitality management
Journal of hospitality marketing & management
The international journal of bank marketing : IJBM
Journal of business research : JBR
631
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
479
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51
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51
Relational energy and co-creation : effects on hospitality stakeholders' wellbeing
Shulga, Lenna V.
;
Busser, James A.
;
Chang, Wen
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 1026-1047
Persistent link: https://www.econbiz.de/10013459489
Saved in:
52
Journey to a fond memory : how memorability mediates a dynamic customer experience and its consequent outcomes
Li, Jing
;
Ma, Forest
;
DiPietro, Robin B.
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
Saved in:
53
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
54
How and when perceived CSR effects interpersonal helping and loyal boosterism : a moderated mediation model
Boǧan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185239
Saved in:
55
Examining the influence of linguistic characteristics of online managerial response on return customers' change in satisfaction with hotels
Xu, Xun
;
Zhao, Yabing
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185251
Saved in:
56
Augmented reality enhanced experiences in restaurants : scale development and validation
Ali, Faizan
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013185271
Saved in:
57
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
58
Hotel privacy management and guest trust building : a relational signaling perspective
Moon, Hyoungeun
;
Yu, Jongsik
;
Chua, Bee-Lia
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185279
Saved in:
59
Bridging the gap : an interview study on frontline employee responses to restaurant technology
Christ-Brendemühl, Sonja
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013185286
Saved in:
60
Looking-forward or looking-back : feedback strategies in tier-based hotel loyalty programs
Yu, Irina Y.
;
Liu, Chunqun
;
Yang, Morgan X.
;
Zeng, Kevin J.
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-6
Persistent link: https://www.econbiz.de/10013185289
Saved in:
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