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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Sport management review"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Neslin, Scott A."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
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Search: "Customer relationship management"
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| 12 applied filters
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Beziehungsmarketing
Consumer behaviour
Relationship marketing
19
Customer satisfaction
11
Konsumentenverhalten
11
Kundenzufriedenheit
11
Dienstleistungsqualität
5
Loyalty
5
Service quality
5
Einzelhandel
4
Retail trade
4
Customer retention
3
Distribution channel
3
E-commerce
3
Electronic Commerce
3
Hotel industry
3
Hotellerie
3
Kundenbindung
3
Meta-Analyse
3
Meta-analysis
3
Switching behaviour
3
Vertriebsweg
3
Wechselverhalten
3
Brand image
2
Brand management
2
Customer service
2
Holiday behaviour
2
Internet
2
Kundenbindungsprogramm
2
Kundenservice
2
Loyalty program
2
Markenführung
2
Markenimage
2
Multichannel customer management
2
Perception
2
Satisfaction
2
Switching costs
2
USA
2
United States
2
Urlaubsverhalten
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19
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Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Neslin, Scott A.
Tanford, Sarah
Han, Heesup
19
Mattila, Anna S.
12
Jang, Soocheong
10
Hyun, Sunghyup Sean
9
Wong, IpKin Anthony
9
Grewal, Dhruv
8
Qu, Hailin
8
Busser, James A.
6
Kim, Wansoo
6
Lemon, Katherine N.
6
So, Kevin Kam Fung
6
Hwang, Jinsoo
5
Noble, Stephanie M.
5
Shulga, Lenna V.
5
Song, Hak-jun
5
Ahn, Jiseon
4
Bai, Billy
4
Gustafsson, Anders
4
Hanks, Lydia
4
Kim, Taegoo
4
Kim, Woo Gon
4
Lee, Choong-Ki
4
Lee, Jin-soo
4
Lu, Lu
4
McDonald, Heath
4
Prentice, Catherine
4
Ryu, Kisang
4
Tajeddini, Kayhan
4
Torres, Edwin N.
4
Verhoef, Peter C.
4
Yu, Jongsik
4
Back, Ki-Joon
3
Brady, Michael K.
3
Cai, Ruiying
3
Chua, Bee-Lia
3
DiPietro, Robin B.
3
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International journal of hospitality management
Journal of retailing
Journal of service research
Sport management review
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
3
Journal of marketing
3
Journal of the Academy of Marketing Science
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
Journal of business research : JBR
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Marketing letters : a journal of research in marketing
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
SpringerLink / Bücher
2
Die Betriebswirtschaft : DBW
1
European journal of marketing : EJM
1
From Little's law to marketing science : essays in honor of John D.C. Little
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of research on customer equity in marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
International series in quantitative marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
MSI reports : working paper series
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
Springer eBook Collection / Business and Economics
1
The history of marketing science
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
19
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19
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1
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
2
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
3
Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin
;
Baloglu, Seyhmus
;
Tanford, Sarah
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
Saved in:
4
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
5
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
6
Building with bricks and mortar : the revenue impact of opening physical stores in a multichannel environment
Pauwels, Koen
;
Neslin, Scott A.
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 182-197
Persistent link: https://www.econbiz.de/10011308952
Saved in:
7
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
8
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
9
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
10
Social contagion and customer adoption of new sales channels
Bilgicer, Tolga
;
Jedidi, Kamel
;
Lehmann, Donald R.
; …
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 254-271
Persistent link: https://www.econbiz.de/10011309681
Saved in:
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