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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service management"
~person:"Wang, Xingyu"
~subject:"Complaint management"
~subject:"Hotel industry"
~subject:"Kundenzufriedenheit"
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Complaint management
Hotel industry
Kundenzufriedenheit
Beschwerdemanagement
2
Customer satisfaction
2
Dienstleistungsqualität
2
Service quality
2
Service recovery performance
2
Anxiety
1
Betriebliches Bildungsmanagement
1
Emotion
1
Employer-provided training
1
Error management
1
Error management training
1
Gastgewerbe
1
Gerechtigkeit
1
Gratitude
1
Hospitality industry
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Justice
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Perceived fairness
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Wang, Xingyu
Mattila, Anna S.
7
Guchait, Priyanko
6
Jang, Soocheong
6
Sparks, Beverley
3
Huang, Wen Hsien
2
Huey Chern Boo
2
Kim, Hyunsu
2
Kim, Jong-hyeong
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Lee, Lindsey
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Luo, Anqi
2
MacQuilken, Lisa
2
Madera, Juan M.
2
Magnini, Vincent P.
2
Meng, Fang
2
Miao, Li
2
Ro, Heejung
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Taheri, Babak
2
Tronvoll, BÃ¥rd
2
Weber, Karin
2
Wei, Wei
2
Adler, Howard
1
Ali, Faizan
1
Andajigarmaroudi, Saeed
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Aslan, Marjan
1
Assaf, A. Georges
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Bradley, Graham L.
1
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1
Cai, Liping A.
1
Cai, Ruiying
1
Chen, Kai
1
Cheng, Simone
1
Choi, Chang Hwan
1
Choi, Soo Keun
1
Choi, Youngsoo
1
Chuang, Shih-chieh
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International journal of hospitality management
Journal of service management
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Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
2
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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