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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research"
~person:"McDonald, Heath"
~subject:"Airbnb"
~subject:"China"
~subject:"Customer service"
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Is guarantee compensation enough? : the important role of fix and employee effort in restoring justice
MacQuilken, Lisa
;
McDonald, Heath
;
Vocino, Andrea
- In:
International journal of hospitality management
33
(
2013
),
pp. 41-50
Persistent link: https://www.econbiz.de/10009746522
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