Is guarantee compensation enough? : the important role of fix and employee effort in restoring justice
Year of publication: |
2013
|
---|---|
Authors: | MacQuilken, Lisa ; McDonald, Heath ; Vocino, Andrea |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 33.2013, p. 41-50
|
Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction |
-
Harun, Ahasan, (2018)
-
Harun, Ahasan, (2018)
-
Kumari, Parveen, (2020)
- More ...
-
Examining customer evaluations across different self-service technologies
Robertson, Nichola, (2016)
-
McDonald, Heath, (2013)
-
McDonald, Heath, (2013)
- More ...