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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research"
~subject:"Bank"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Bank
Service quality
Beziehungsmarketing
339
Relationship marketing
339
Consumer behaviour
192
Konsumentenverhalten
192
Customer satisfaction
164
Kundenzufriedenheit
164
Dienstleistungsqualität
148
Hotel industry
85
Hotellerie
85
Gastronomie
65
Restaurant industry
65
Customer service
47
Kundenservice
47
Brand management
44
Markenführung
44
Emotion
40
Brand image
38
Markenimage
38
Beschwerdemanagement
35
Complaint management
35
Customer integration
33
Kundenintegration
33
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24
Satisfaction
24
Work behaviour
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Customer value
23
Kundenwert
23
USA
23
United States
23
Confidence
22
Vertrauen
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21
Tourism employees
18
Tourismusberufe
18
Arbeitszufriedenheit
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Job satisfaction
17
Hospitality industry
16
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15
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148
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Mattila, Anna S.
6
Jang, Soocheong
5
Han, Heesup
4
Prentice, Catherine
4
Qu, Hailin
4
Torres, Edwin N.
4
Wong, IpKin Anthony
4
DiPietro, Robin B.
3
Becker, Jan U.
2
Brady, Michael K.
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Cheng, Bao
2
Grégoire, Yany
2
Ha, Jooyeon
2
Hollebeek, Linda D.
2
Huey Chern Boo
2
Kim, Haemi
2
King, Ceridwyn
2
Lai, Ivan K. W.
2
Lee, Lindsey
2
Lehto, Xinran Y.
2
Lemon, Katherine N.
2
Li, Shuhao
2
Liu, Canmian
2
Lu, Lu
2
Madera, Juan M.
2
McColl-Kennedy, Janet R.
2
Melián-González, Santiago
2
Ostrom, Amy L.
2
Ryu, Kisang
2
Shulga, Lenna V.
2
So, Kevin Kam Fung
2
Spann, Martin
2
Sprott, David E.
2
Sreejesh, S.
2
Tsarenko, Yelena
2
Walsh, Gianfranco
2
Woo, Linda
2
Xie, Lishan
2
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International journal of hospitality management
Journal of service research
Journal of retailing and consumer services
184
Journal of business research : JBR
111
The journal of services marketing
97
The service industries journal
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
The international journal of bank marketing : IJBM
55
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
48
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
38
Cogent business & management
33
Journal of strategic marketing
31
The TQM journal : the international review of organizational improvement
31
International journal of electronic customer relationship management : IJECRM
30
Tourism management : research, policies, practice
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
International journal of quality and service sciences
24
Asia Pacific journal of marketing and logistics
22
Journal of financial services marketing : JFSM
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
Total quality management & business excellence
22
International journal of services and operations management
21
Journal of air transport management
21
International journal of services, economics and management
19
European journal of marketing : EJM
18
International journal of productivity and quality management : IJPQM
18
Journal of marketing
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of service theory and practice : JSTP
17
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ECONIS (ZBW)
148
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81
Corporate social responsibility (CSR) and customer loyalty in the hotel industry : a cross-country study
Latif, Khawaja Fawad
;
Pérez, Andrea
;
Sahibzada, Umar Farooq
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012293766
Saved in:
82
Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
Saved in:
83
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
84
Investigating the importance of positive hotel design
Lee, Seonjeong
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293854
Saved in:
85
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
86
Impact of proactive postsales service and cross-selling activities on customer churn and service calls
Becker, Jan U.
;
Spann, Martin
;
Barrot, Christian
- In:
Journal of service research
23
(
2020
)
1
,
pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
Saved in:
87
The influence of customer-to-customer interactions on elderly consumers’ satisfaction and social well-being
Altinay, Levent
;
Song, Haiyan
;
Madanoglu, Melih
;
Wang, …
- In:
International journal of hospitality management
78
(
2019
),
pp. 223-233
Persistent link: https://www.econbiz.de/10012012749
Saved in:
88
A holistic view of the service experience at coffee franchises : a cross-cultural study
Oh, Dongyun
;
Yoo, Myongjee
;
Lee, Yooyang
- In:
International journal of hospitality management
82
(
2019
),
pp. 68-81
Persistent link: https://www.econbiz.de/10012121394
Saved in:
89
Examining structural relationships among sport service environments, excitement, consumer-to-consumer interaction, and consumer citizenship behaviors
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 318-325
Persistent link: https://www.econbiz.de/10012121858
Saved in:
90
Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers
Hwang, Kumju
;
Lee, Bora
- In:
International journal of hospitality management
83
(
2019
),
pp. 169-179
Persistent link: https://www.econbiz.de/10012122059
Saved in:
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