//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~subject:"USA"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service-Management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
USA
Service management
58
Dienstleistungsmanagement
57
Hotel industry
18
Hotellerie
18
Customer satisfaction
17
Kundenzufriedenheit
17
Dienstleistungsqualität
15
Service quality
15
Beziehungsmarketing
11
Relationship marketing
11
Betriebliche Wertschöpfung
10
Gastgewerbe
10
Hospitality industry
10
Value creation
10
Consumer behaviour
9
Konsumentenverhalten
9
United States
8
Customer service
7
Dienstleistungssektor
7
Kundenservice
7
Service industry
7
Dienstleistung
5
Dienstleistungsmarketing
5
Gastronomie
5
Restaurant industry
5
Services
5
Services marketing
5
Tourism industry
5
Tourismuswirtschaft
5
Customer integration
4
Führungskräfte
4
Gambling
4
Glücksspiel
4
Kundenintegration
4
Managers
4
Customer value
3
Hospital
3
Innovation
3
Krankenhaus
3
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Case study
1
Fallstudie
1
Language
All
English
8
Author
All
Thompson, Gary M.
2
Bonner, Bryan L.
1
Choi, Youngsoo
1
Gilly, Mary C.
1
Griffiths, Merlyn A.
1
Kwortnik, Robert J.
1
Lucas, Anthony F.
1
Mattila, Anna S.
1
Miao, Li
1
Mount, Dan
1
Olson, Eric
1
Pizam, Abraham
1
Ro, Heejung
1
Tanford, Sarah
1
Verma, Rohit
1
Victorino, Liana
1
Wardell, Don G.
1
more ...
less ...
Published in...
All
International journal of hospitality management
Journal of service research : JSR
Service Value als Werttreiber : Konzepte, Messung und Steuerung
Harvard business review : HBR
3
Health care management review : HCM review
3
Journal of service management
3
Services marketing quarterly
3
Cornell hospitality quarterly : CQ
2
Faculty & research / Insead : working paper series
2
Information systems management
2
International journal of contemporary hospitality management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of engineering and technology management : JET-M
2
The Routledge handbook of service research insights and ideas
2
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
2
Brookings trade forum
1
Discussion paper / Centre for Economic Policy Research
1
Engineering the system of healthcare delivery
1
Global cases on hospitality industry
1
Handbook of global supply chain management
1
Harvard-Business-Manager : das Wissen der Besten
1
Integrating human aspects in production management : IFIP TC5/WG5.7 proceedings of the International Conference on Human Aspects in Production Management, 5 - 9 October 2003, Karlsruhe, Germany
1
International journal of business environment : IJBE
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of management & enterprise development : IJMED
1
International public management journal
1
Journal of food products marketing
1
Journal of health care finance
1
Journal of hospitality marketing & management
1
Journal of management history : JMH
1
Journal of management inquiry
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of operations management
1
Journal of strategy and management
1
Journal of the Operational Research Society : OR
1
Management and organization series
1
Managing service quality : MSQ ; an international journal
1
Manufacturing & service operations management : M & SOM
1
McGraw-Hill/Irwin series operations and decision sciences
1
Medical decision making : MDM ; official journal of the Society for Medical Decision Making
1
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Non-complementary behavior and guest service management
Pizam, Abraham
- In:
International journal of hospitality management
58
(
2016
),
pp. 117-118
Persistent link: https://www.econbiz.de/10011581406
Saved in:
2
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
3
Can customers detect script usage in service encounters? : an experimental video analysis
Victorino, Liana
;
Verma, Rohit
;
Bonner, Bryan L.
; …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 390-400
Persistent link: https://www.econbiz.de/10009673029
Saved in:
4
Dibs! : customer territorial behaviors
Griffiths, Merlyn A.
;
Gilly, Mary C.
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 131-149
Persistent link: https://www.econbiz.de/10009548677
Saved in:
5
Cherry-picking customers by party size in restaurants
Thompson, Gary M.
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 201-213
Persistent link: https://www.econbiz.de/10009266741
Saved in:
6
The indirect impact of casual dining on low-end gaming in destination and local casinos
Tanford, Sarah
;
Lucas, Anthony F.
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 486-494
Persistent link: https://www.econbiz.de/10009130598
Saved in:
7
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
8
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->