Service recovery evaluations : GLBT versus hetero customers
Heejung Ro; Youngsoo Choi; Eric D. Olson
| Year of publication: |
2013
|
|---|---|
| Authors: | Ro, Heejung ; Choi, Youngsoo ; Olson, Eric |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 33.2013, p. 366-375
|
| Subject: | Gastgewerbe | Hospitality industry | Tourismuswirtschaft | Tourism industry | Dienstleistungsmanagement | Service management | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Homosexualität | Homosexuality | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009746343