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~isPartOf:"International journal of hospitality management"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Hochschule"
~subject:"Krankenhaus"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Dienstleistungsqualität
528
Service quality
528
Customer satisfaction
274
Kundenzufriedenheit
274
Consumer behaviour
218
Konsumentenverhalten
218
Beziehungsmarketing
147
Relationship marketing
147
Hotel industry
130
Hotellerie
130
Gastronomie
109
Restaurant industry
109
Quality management
82
Qualitätsmanagement
82
Hospital
74
Customer service
64
Kundenservice
64
Emotion
52
Beschwerdemanagement
46
Complaint management
46
Gastgewerbe
43
Hospitality industry
43
Health care
39
Gesundheitsversorgung
37
Arbeitszufriedenheit
35
Job satisfaction
35
Satisfaction
35
Product quality
34
Produktqualität
34
Arbeitsverhalten
32
Gesundheitswesen
32
Health care system
32
Work behaviour
32
Tourism employees
29
Tourismusberufe
29
Viral marketing
28
Virales Marketing
28
USA
27
United States
27
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4
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Article
89
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89
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Conference paper
2
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2
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1
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English
90
Author
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Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Wu, Hsin-Hung
3
Albsoul, Rania
2
Alrawadieh, Zaid
2
Alshyyab, Muhammad Ahmed
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Baccarani, Claudio
2
Busser, James A.
2
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Guchait, Priyanko
2
Heo, Cindy Yoonjoung
2
Li, Li
2
Lugosi, Peter
2
Paşamehmetoğlu, Ayşın
2
Pizam, Abraham
2
Shulga, Lenna V.
2
Tulucu, Fadime
2
Wang, Xingyu
2
Wen, Xueqi
2
Aattila, Anna S.
1
Abu Ajamieh, Maha Waleed
1
Adewale, Abideen A.
1
Adinolfi, Paola
1
Adol, Gogo Fredrick Collins
1
Al Dwekat, Nermeen Borhan
1
Al Odat, Baraa Ayed
1
Al-Abdin, Ahmed
1
Al-Khawaldeh, Majd Hussein
1
Al-masri, Batool Emad
1
Albsoul, Rania A.
1
Alkhaldi, Sireen M.
1
Alkubaisi, Fatima Abdulsattar
1
Alshyyab, Muhammad A.
1
Antony, Jiju
1
Arif, Seema
1
Ariffin, Ahmad Azmi M.
1
Asghar, Ikram
1
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International journal of hospitality management
The TQM journal : the international review of organizational improvement
Health care management review : HCM review
73
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Journal of health economics
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Quality management journal : QMJ
38
Journal of health organization and management
36
Journal of marketing for higher education
24
Health marketing quarterly
23
International journal of quality and service sciences
23
Health economics
22
Discussion paper series / IZA
21
International journal of productivity and quality management : IJPQM
21
International journal of contemporary hospitality management
20
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
The service industries journal
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Ruhr economic papers
14
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of quality & reliability management
13
The European journal of health economics
13
International review on public and non-profit marketing
12
CESifo working papers
11
Journal of business research : JBR
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CHE research paper
10
International journal of health care finance and economics
10
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
3
An augmented reality-based system for improving quality of services operations : a study of educational institutes
Egaji, Oche A.
;
Asghar, Ikram
;
Griffiths, Mark G.
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
2
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012885382
Saved in:
4
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
5
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
6
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
7
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
Saved in:
8
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
9
Hospitality to healthcare : patient experience academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.
;
Fried Kline, Sheryl
;
DeMicco, Frederick J.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
Saved in:
10
The contribution of hospitality services to person-centred care : a study of the palliative care service ecosystem
Hunter-Jones, Philippa
;
Sudbury-Riley, Lynn
;
Al-Abdin, Ahmed
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014334759
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