On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Year of publication: |
2023
|
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Authors: | Gabbianelli, Linda ; Pencarelli, Tonino |
Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 35.2023, 5, p. 1224-1255
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Subject: | Italy | On-campus accommodation service | Service quality | Student satisfaction | WOM | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Studierende | Students | Italien | Virales Marketing | Viral marketing | Hochschule | Higher education institution |
Type of publication: | Article |
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Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1108/TQM-03-2022-0092 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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