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~isPartOf:"International journal of hospitality management"
~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
~language:"fra"
~language:"kaz"
~language:"ron"
~language:"slk"
~subject:"Relationship marketing"
~type:"article"
~type_genre:"Article in journal"
~type_genre:"Bibliografie enthalten"
~type_genre:"Book Part"
~type_genre:"Conference proceedings"
~type_genre:"Congress Report"
~type_genre:"Fallstudie"
~type_genre:"Marktinformation"
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Relationship marketing
Hotel industry
1,172
Hotellerie
1,172
Tourism
1,127
Tourismus
1,088
Consumer behaviour
1,024
Konsumentenverhalten
1,024
Holiday behaviour
700
Urlaubsverhalten
700
Tourism industry
660
Tourismuswirtschaft
658
Restaurant industry
526
Customer satisfaction
525
Kundenzufriedenheit
525
Gastronomie
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521
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391
Tourism marketing
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Han, Heesup
19
Jang, Soocheong
10
Hyun, Sunghyup Sean
9
Mattila, Anna S.
9
Wong, IpKin Anthony
9
Qu, Hailin
8
So, Kevin Kam Fung
7
Busser, James A.
6
Kim, Wansoo
6
Fu, Xiaoxiao
5
Hwang, Jinsoo
5
Shulga, Lenna V.
5
Song, Hak-jun
5
Tanford, Sarah
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Ahn, Jiseon
4
Bai, Billy
4
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Kim, Woo Gon
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Lee, Choong-Ki
4
Lee, Jin-soo
4
Prentice, Catherine
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Ryu, Kisang
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Tajeddini, Kayhan
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Yu, Jongsik
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Back, Ki-Joon
3
Cai, Ruiying
3
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DiPietro, Robin B.
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3
Ha, Jooyeon
3
Im, Jinyoung
3
Kim, Hyunsu
3
King, Ceridwyn
3
Lai, Ivan K. W.
3
Line, Nathaniel D.
3
Lu, Lu
3
Raab, Carola
3
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International journal of hospitality management
Tourism management : research, policies, practice
Journal of business research : JBR
645
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
404
The journal of services marketing
225
The journal of business & industrial marketing
189
The service industries journal
186
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
164
International journal of electronic customer relationship management : IJECRM
139
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
116
Journal of hospitality marketing & management
115
The journal of product & brand management
110
Marketing intelligence & planning
107
Asia Pacific journal of marketing and logistics
106
Journal of service management
105
The journal of brand management : an international journal
105
Cogent business & management
102
Journal of retailing
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
97
European journal of marketing : EJM
95
Services marketing quarterly
94
The international journal of bank marketing : IJBM
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
83
Journal of marketing management : MM
80
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
77
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
69
Business horizons
68
International journal of retail & distribution management
68
European journal of operational research : EJOR
66
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
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ECONIS (ZBW)
391
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1
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391
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1
Customer touchpoints : conceptualization, index development, and validation
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052067
Saved in:
2
Customers' intention to compliment and complain via AI-enabled platforms : a self-disclosure perspective
Cai, Ruiying
;
Wang, Yao-Chin
;
Sun, Jie
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457799
Saved in:
3
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
4
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
5
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
6
Impacts of user-generated images in online reviews on customer engagement : a panel data analysis
Li, Hengyun
;
Liu, Hongbo
;
Shin, Hyejo Hailey
;
Ji, Haipeng
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014457727
Saved in:
7
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
8
Antecedents and consequences of brand equity : evidence from Starbucks coffee brand
Ren, YuXuan
;
Choe, Yunseon
;
Song, Hak-jun
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482336
Saved in:
9
Brand personality of global chain hotels, self-congruity, and self-discrepancy on customer responses
Kim, Jinkyung Jenny
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439970
Saved in:
10
A construal level view of contemporary heritage tourism
Scarpi, Daniele
;
Raggiotto, Francesco
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013440040
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