How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Year of publication: |
2024
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Authors: | Lv, Xingyang ; Zhang, Kexin ; Song, Qi ; Fu, Xiaoxiao ; Liu, Yue |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 2001580-X. - Vol. 104.2024, Art.-No. 104932, p. 1-16
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Subject: | Perceived occupational stigma | Perceived work dirtiness | Proactive customer service performance | Monetary compensation | Spiritual support | Customer compliments | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Leistungsmotivation | Work motivation |
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