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~isPartOf:"International journal of hospitality management"
~person:"Adler, Howard"
~person:"Cai, Liping A."
~person:"Cheng, Simone"
~person:"Kim, Hyunsu"
~person:"Sreejesh, S."
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Beschwerdemanagement
6
Complaint management
6
Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
4
Customer satisfaction
4
Kundenzufriedenheit
4
Relationship marketing
4
Consumer behaviour
3
Konsumentenverhalten
3
Service recovery
3
Brand image
2
Brand management
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Hospital
2
Hospitality
2
Krankenhaus
2
Markenführung
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Markenimage
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Service failure
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Airbnb
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Analysis of variance
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Bibliomentric analysis
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Bibliometrics
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Bibliometrie
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Brand equity
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Brand familiarity
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Brand hate
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China
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Co-creation
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Customer integration
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Customer service
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Dienstleistungssektor
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Direct booking
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Dissatisfaction
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Engagement
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Ethiopia
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Gastgewerbe
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Adler, Howard
Cai, Liping A.
Cheng, Simone
Kim, Hyunsu
Sreejesh, S.
Guchait, Priyanko
6
Jang, Soocheong
6
Mattila, Anna S.
5
Huey Chern Boo
2
Kim, Jong-hyeong
2
Lee, Lindsey
2
Luo, Anqi
2
MacQuilken, Lisa
2
Madera, Juan M.
2
Magnini, Vincent P.
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Meng, Fang
2
Miao, Li
2
Ro, Heejung
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So, Kevin Kam Fung
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Sparks, Beverley
2
Taheri, Babak
2
Wang, Xingyu
2
Wei, Wei
2
Ali, Faizan
1
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
Baker, Melissa A.
1
Butcher, Ken
1
Cai, Ruiying
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Chen, Kai
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Choi, Chang Hwan
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Choi, Soo Keun
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Choi, Youngsoo
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Cvelbar, Ljubica Knežević
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Dawson, Mary
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Dyussembayeva, Shynar
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International journal of hospitality management
Journal of strategic marketing
2
Journal of hospitality marketing & management
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ECONIS (ZBW)
6
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1
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
3
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
4
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
5
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
6
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
Saved in:
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