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~isPartOf:"International journal of hospitality management"
~person:"Bento, Graziela dos Santos"
~person:"Wang, Xingyu"
~subject:"Hospital"
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Hospital
Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Krankenhaus
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Service recovery performance
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Beschwerdemanagement
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Complaint management
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Error management
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Hospitality industry
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Anxiety
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Personality psychology
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Persönlichkeitspsychologie
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Bento, Graziela dos Santos
Wang, Xingyu
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Busser, James A.
2
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Guchait, Priyanko
2
Heo, Cindy Yoonjoung
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Paşamehmetoğlu, Ayşın
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Pizam, Abraham
2
Shulga, Lenna V.
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Tulucu, Fadime
2
Wen, Xueqi
2
Aattila, Anna S.
1
Adol, Gogo Fredrick Collins
1
Al-Abdin, Ahmed
1
Ariffin, Ahmad Azmi M.
1
Avloniti, A.
1
Beldona, Srikanth
1
Bernard, Shaniel
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Bizjak, Boštjan
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Borghi, Matteo
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Brown, Lorraine
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Bulut, Cagri
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Chang, Yaping
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Christou, P.
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David, Lorant Denes
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DeMicco, Frederick J.
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Do The Khoa
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Fabjan, Daša3
1
Farmaki, A.
1
Fernandes, Teresa Maria
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Ferrari, Daniela
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Filimonau, Viachaslau
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International journal of hospitality management
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ECONIS (ZBW)
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Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
2
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
3
Exploring the nonlinear impact of critical incidents on customers' general evaluation of hospitality services
Tontini, Gérson
;
Bento, Graziela dos Santos
;
Milbratz, …
- In:
International journal of hospitality management
66
(
2017
),
pp. 106-116
Persistent link: https://www.econbiz.de/10011810958
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