//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~person:"Cao, Qiqi"
~person:"Lu, Lu"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"After-sales service"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Customer service
3
Kundenservice
3
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Airbnb
1
Airline
1
Airlines
1
Arbeitsgruppe
1
Arbeitsleistung
1
Beschwerdemanagement
1
Beziehungsmarketing
1
CSR
1
Complaint management
1
Dienstleistungssektor
1
E-commerce
1
Electronic Commerce
1
Fluggesellschaft
1
Freizeitwirtschaft
1
Führungsstil
1
Gastgewerbe
1
Hospitality
1
Hospitality industry
1
Hotel industry
1
Hotellerie
1
Job performance
1
Leadership style
1
Leisure industries
1
Online customer engagement behaviors
1
Online retailing
1
Online-Handel
1
Regulatory focus theory
1
Relationship marketing
1
Service encounter
1
Service failure
1
Service industry
1
Team
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Cao, Qiqi
Lu, Lu
Torres, Edwin N.
3
Bai, Billy
2
Cheng, Bao
2
Huey Chern Boo
2
Liu, Canmian
2
Lyu, Yijing
2
Mattila, Anna S.
2
Miao, Li
2
Xie, Lishan
2
Zhang, Tingting
2
Aattila, Anna S.
1
Andajigarmaroudi, Saeed
1
Babalola, Mayowa T.
1
Bilgihan, Anil
1
Bizjak, Boštjan
1
Borghi, Matteo
1
Brewster, Zachary W.
1
Butcher, Ken
1
Chang, Feng-hsiang
1
Chang, Kuo-Chien
1
Chang, Yaping
1
Chen, Kaung-hwa
1
Chen, Mengyuan
1
Chen, Po-Ju
1
Chen, Qiurong
1
Chen, Sandy C.
1
Cheng, Tan
1
Choi, Hyung-Min
1
Choi, Sungwoo
1
Della Corte, Valentina
1
Deng, Xincai
1
Dong, Yun
1
Fabjan, Daša3
1
Fan, Alei
1
Fu, Xiaoxiao
1
Gannon, Martin
1
Garba, Omale A.
1
Geng, Ruoqi
1
Gourlay, Kenneth
1
more ...
less ...
Published in...
All
International journal of hospitality management
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
2
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->