Service encounter value and online engagement behaviors
Tingting Zhang Christina, Pei Zhang, Lu Lu
| Year of publication: |
2020
|
|---|---|
| Authors: | Zhang, Tingting ; Zhang, Pei ; Lu, Lu |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 85.2020, p. 1-13
|
| Subject: | Airlines | Hospitality | Online customer engagement behaviors | Service encounter | Theme parks | Values | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Kundenservice | Customer service | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction | Gastgewerbe | Hospitality industry | Beziehungsmarketing | Relationship marketing | Virales Marketing | Viral marketing | Freizeitwirtschaft | Leisure industries | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.102338 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012241352