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~isPartOf:"International journal of hospitality management"
~person:"Cheung, Catherine"
~person:"Ling, Qian"
~subject:"Service management"
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Service management
Hotel industry
4
Hotellerie
4
Tourism employees
4
Tourismusberufe
4
Arbeitszufriedenheit
2
Job satisfaction
2
Arbeitsgruppe
1
Arbeitsleistung
1
Arbeitsverhalten
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Betriebsklima
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Brand management
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Consumer behaviour
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Cross-cultural competency
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Cross-cultural management
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Cultural intelligence
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Culture
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Customer satisfaction
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Customer service
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Dienstleistungsmanagement
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Dienstleistungsqualität
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Emotion
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Emotional labor
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Employee psychological service climate
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Employee service-oriented behaviors
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Empowering leadership
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External departments' internal service quality
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Firm performance
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Holiday behaviour
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Hotel employee
1
Human Resource Management
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Human resource management
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Innovation adoption
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Innovation diffusion
1
Innovationsakzeptanz
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Innovationsdiffusion
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Interkulturelles Management
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Job performance
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Konsumentenverhalten
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Kultur
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Cheung, Catherine
Ling, Qian
Bizjak, Boštjan
1
Fabjan, Daša3
1
Hu, Rong
1
Knežević, Mladen
1
Kukulj, Staša
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Lam, Rachel
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Lin, Meizhen
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Liu, Yanling
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Lugosi, Peter
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Tomka, Dragica
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International journal of hospitality management
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ECONIS (ZBW)
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The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Lam, Rachel
;
Cheung, Catherine
;
Lugosi, Peter
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266130
Saved in:
2
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
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