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~isPartOf:"International journal of hospitality management"
~person:"Gao, Yixing"
~subject:"Customer satisfaction"
~subject:"Gastgewerbe"
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Customer satisfaction
Gastgewerbe
Consumer behaviour
4
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Beziehungsmarketing
3
Relationship marketing
3
Corporate Social Responsibility
2
Corporate social responsibility
2
Hospitality industry
2
Hotel industry
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Hotellerie
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Kundenbindungsprogramm
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Kundenzufriedenheit
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Loyalty program
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Beschwerdemanagement
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Bibliometrics
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Bibliometrie
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Brand
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Brand image
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Brand management
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Brand perception
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CSR
1
Cognitive-affective personality system
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Competence
1
Complaint management
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Construal level
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Consumer behavioral intentions
1
Consumer satisfaction
1
Corporate social responsibility (CSR)
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Customer engaged behavior
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Data breach
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Dienstleistungsqualität
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Donations
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Emotion
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Emotional exhaustion
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Environment-friendly
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Error stability
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Gao, Yixing
Jang, Soocheong
12
Han, Heesup
11
Mattila, Anna S.
11
Guchait, Priyanko
9
Qu, Hailin
6
Singal, Manisha
6
Wong, IpKin Anthony
6
Hyun, Sunghyup Sean
5
Köseoglu, Mehmet Ali
5
Madera, Juan M.
5
Kallmünzer, Andreas
4
Kim, Wansoo
4
Lee, Seoki
4
Miao, Li
4
Prentice, Catherine
4
Sparks, Beverley
4
Torres, Edwin N.
4
Wu, Luorong
4
Bai, Billy
3
Dawson, Mary
3
Gamage, Thilini Chathurika
3
Ha, Jooyeon
3
Kim, Hyunsu
3
Kim, Peter Beomcheol
3
Kim, Seongseop
3
Lai, Ivan K. W.
3
Law, Chun Hung Roberts
3
Lee, Lindsey
3
Li, Mimi
3
Lu, Lu
3
Okumus, Fevzi
3
Peters, Mike
3
Ryu, Kisang
3
So, Kevin Kam Fung
3
Tajeddini, Kayhan
3
Wei, Wei
3
Xu, Xun
3
Yu, Jongsik
3
Back, Ki-Joon
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International journal of hospitality management
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ECONIS (ZBW)
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1
Leadership styles and employee pro-environmental behavior in the tourism and hospitality industry : a cognitive-affective personality system perspective
Zheng, Yuheng
;
Gao, Yixing
;
Li, Mimi
;
Dang, Ning
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014324970
Saved in:
2
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
3
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
4
Improving consumer satisfaction in green hotels : the roles of perceived warmth, perceived competence, and CSR motive
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
42
(
2014
),
pp. 20-31
Persistent link: https://www.econbiz.de/10010410812
Saved in:
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