Improving consumer satisfaction in green hotels : the roles of perceived warmth, perceived competence, and CSR motive
Yixing (Lisa) Gao; Anna S. Mattila
| Year of publication: |
2014
|
|---|---|
| Authors: | Gao, Yixing ; Mattila, Anna S. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 42.2014, p. 20-31
|
| Subject: | CSR | Green hotel | Consumer satisfaction | Perceived warmth and competence | Perceived motive | Corporate Social Responsibility | Corporate social responsibility | Konsumentenverhalten | Consumer behaviour | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Motivation | Kompetenz | Competence |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010410812