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~isPartOf:"International journal of hospitality management"
~person:"Lee, Hye-mi"
~person:"Lucas, Anthony F."
~person:"Oswald, Andrew J."
~person:"Prentice, Catherine"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Search: subject_exact:"Glücksspiel"
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Dienstleistungsqualität
Gambling
10
Glücksspiel
10
Beziehungsmarketing
4
Relationship marketing
4
Service quality
4
Casino management
3
Customer satisfaction
3
Kundenzufriedenheit
3
Casino marketing
2
Consumer behaviour
2
Konsumentenverhalten
2
Macau
2
Membership
2
Performance management
2
Performance-Management
2
Southeast Asia
2
Südostasien
2
USA
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United States
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Arbeitszufriedenheit
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Asia-Pacific region
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Asiatisch-pazifischer Raum
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Attitudinal loyalty
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Automat
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Behavioural loyalty
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Brand attachment
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Brand equity
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Brand image
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Brand management
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Casino marketing, Macau
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Casino operations analysis
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Casino promotions
1
Casino service quality
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Casinos
1
China
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Chinese gamblers
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Cognitive bias
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Corporate Social Responsibility
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Corporate social responsibility
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Article in journal
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English
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Lee, Hye-mi
Lucas, Anthony F.
Oswald, Andrew J.
Prentice, Catherine
Wong, IpKin Anthony
3
Chan, Ka Wai
1
Dong, Shi Yong
1
Fong, Davis
1
Fong, Veronica Hoi In
1
He, Wei
1
King, Brian
1
Lam, Long W.
1
Lo, Freda
1
Wan, Penny Yim King
1
Zeng, Zhong Lu
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International journal of hospitality management
Journal of business research : JBR
3
International journal of contemporary hospitality management
2
Journal of retailing and consumer services
2
Psychology & marketing
2
Services marketing quarterly
2
Journal of hospitality marketing & management
1
Journal of vacation marketing
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ECONIS (ZBW)
4
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1
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
2
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
3
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
4
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
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