Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Catherine Prentice; Brian E. M. King
| Year of publication: |
2013
|
|---|---|
| Authors: | Prentice, Catherine ; King, Brian |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 32.2013, p. 287-294
|
| Subject: | Glücksspiel | Gambling | Dienstleistungsberufe | Service workers | Intelligenz | Intelligence | Dienstleistungsqualität | Service quality | Performance-Management | Performance management | Unternehmenserfolg | Firm performance | Asiatisch-pazifischer Raum | Asia-Pacific region |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009718334