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~isPartOf:"International journal of hospitality management"
~person:"Miao, Li"
~subject:"Dienstleistungsqualität"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Konsumentenverhalten
Consumer behaviour
8
Hotel industry
6
Hotellerie
6
USA
6
United States
6
Gastgewerbe
4
Hospitality industry
4
China
3
Customer service
3
Führungskräfte
3
Hospital
3
Krankenhaus
3
Kundenservice
3
Managers
3
Service quality
3
Airbnb
2
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Coronavirus
2
Customer satisfaction
2
Epidemic
2
Epidemie
2
Gastronomie
2
Kundenzufriedenheit
2
Personalisierung
2
Personalization
2
Relationship marketing
2
Restaurant industry
2
Sharing economy
2
Social behaviour
2
Soziales Verhalten
2
Analysis of variance
1
Approach
1
Arbeitsmigranten
1
Attribution of responsibility
1
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Miao, Li
Han, Heesup
37
Jang, Soocheong
34
Mattila, Anna S.
31
Law, Chun Hung Roberts
13
Kim, Woo Gon
12
Line, Nathaniel D.
12
Wu, Luorong
12
Jeong, EunHa
11
Lu, Lu
11
Wong, IpKin Anthony
11
Zhang, Lu
11
Hanks, Lydia
10
Heo, Cindy Yoonjoung
10
Hyun, Sunghyup Sean
10
Liu, Qing
10
So, Kevin Kam Fung
10
Wei, Wei
10
Guchait, Priyanko
9
Kim, Seongseop
9
Lynn, Michael
9
Qu, Hailin
9
Kim, DongHee
8
Kim, Jong-Hyeong
8
Lee, Seoki
8
Cho, Meehee
7
Chua, Bee-Lia
7
Gao, Yixing
7
Gursoy, Dogan
7
Guéguen, Nicolas
7
Hwang, Jinsoo
7
Jacob, Céline
7
Kang, Juhee
7
Rahman, Imran
7
Seo, Soobin
7
Song, Hanqun
7
Bai, Billy
6
Bilgihan, Anil
6
DiPietro, Robin B.
6
Lee, Jin-soo
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International journal of hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Journal of revenue and pricing management
2
Journal of business research : JBR
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
8
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1
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8
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8
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date (oldest first)
1
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
2
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
3
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
4
Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li
- In:
International journal of hospitality management
39
(
2014
),
pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
Saved in:
5
Customer engagement behaviors and hotel responses
Wei, Wei
;
Miao, Li
;
Huang, Zhuowei
- In:
International journal of hospitality management
33
(
2013
),
pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
Saved in:
6
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
7
Consumers’ responses to ambivalent online hotel reviews : the role of perceived source credibility and pre-decisional disposition
Xie, Hui
;
Miao, Li
;
Kuo, Pei-jou
;
Lee, Bo-youn
- In:
International journal of hospitality management
30
(
2011
)
1
,
pp. 178-183
Persistent link: https://www.econbiz.de/10008821958
Saved in:
8
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
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