//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~person:"Min, Kyeong Sam"
~person:"O'Gorman, Kevin D."
~person:"Woo, Linda"
~subject:"Hotellerie"
~subject:"Virales Marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Hotellerie
Virales Marketing
Beschwerdemanagement
3
Complaint management
3
Hotel industry
3
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Active listening
1
China
1
Comparison
1
Consumer complaint behavior
1
Cross-cultural differences
1
Cultural identity
1
Customer complaints
1
Equity model
1
Firm performance
1
Hofstede
1
Hotel
1
Hotel performance
1
Kulturelle Identität
1
National culture
1
Nationality
1
Nationalkultur
1
Performance measurement
1
Performance-Messung
1
Preferential treatment
1
Satisfaction
1
Schwartz
1
Service failure and recovery
1
Tip size
1
Unternehmenserfolg
1
Vergleich
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Min, Kyeong Sam
O'Gorman, Kevin D.
Woo, Linda
Magnini, Vincent P.
2
Ali, Faizan
1
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
Baker, Melissa A.
1
Cvelbar, Ljubica Knežević
1
El-Manstrly, Dahlia
1
Golmohammadi, Alireza
1
Guo, Xiaoshu
1
Jahandideh, Behrouz
1
Josiassen, Alexander
1
Jung, Jae Min
1
Karande, Kiran
1
Lai, Pei-Chun
1
Law, Chun Hung Roberts
1
Liang, Sai
1
Line, Nathaniel D.
1
Lu, Lu
1
Mattila, Anna S.
1
Meng, Fang
1
Mody, Makarand Amrish
1
Perdue, Richard R.
1
Ryu, Kisang
1
Sann, Raksmey
1
Taheri, Babak
1
Yang, Wan
1
Ye, Qiang
1
Zhang, Yan
1
more ...
less ...
Published in...
All
International journal of hospitality management
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
Saved in:
2
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
3
Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Jahandideh, Behrouz
;
Golmohammadi, Alireza
;
Meng, Fang
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 67-76
Persistent link: https://www.econbiz.de/10010403087
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->