Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Year of publication: |
2014
|
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Authors: | Jahandideh, Behrouz ; Golmohammadi, Alireza ; Meng, Fang ; O'Gorman, Kevin D. ; Taheri, Babak |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 41.2014, p. 67-76
|
Subject: | Consumer complaint behavior | Schwartz | Hofstede | Cross-cultural differences | Nationality | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | China | Nationalkultur | National culture | Vergleich | Comparison | Kulturelle Identität | Cultural identity | Hotellerie | Hotel industry |
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