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~isPartOf:"International journal of hospitality management"
~person:"Ng, Siew Imm"
~person:"Peng, Yan"
~person:"Qiu, Canhua"
~subject:"Employee retention"
~subject:"Leistungsmotivation"
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Employee retention
Leistungsmotivation
Customer service
3
Dienstleistungsqualität
3
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3
Proactive customer service performance
3
Service quality
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Arbeitsleistung
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Arbeitsverhalten
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Beziehungsmarketing
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Customer incivility
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Customer satisfaction
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Familie-Beruf
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Felt obligation
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Firm performance
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Hostile attribution bias
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Hotel frontline employees
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Hotel industry
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Hotellerie
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In-role performance
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Job engagement
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Job performance
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Job satisfaction
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Kundenzufriedenheit
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Level of control over work hours
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Mitarbeiterbindung
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Negative affectivity
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Off-the-job embeddedness
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On-the-job embeddedness
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Organizational behaviour
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Performance measurement
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Performance-Messung
1
Relationship marketing
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Sensitivity to interpersonal mistreatment
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Sexual harassment
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Sexuelle Belästigung
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Tourismusberufe
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Ng, Siew Imm
Peng, Yan
Qiu, Canhua
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Chen, Mengyuan
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Ho, Jo Ann
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King, Ceridwyn
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Lee, Patrick C.
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Li, Yan
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Pardos Martínez, Eva
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Wei Leong Chan
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International journal of hospitality management
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Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan
;
Ho, Jo Ann
;
Sambasivan, Murali
;
Ng, Siew Imm
- In:
International journal of hospitality management
83
(
2019
),
pp. 37-45
Persistent link: https://www.econbiz.de/10012121945
Saved in:
2
Sexual harassment and
proactive
customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
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