Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan, Jo Ann Ho, Murali Sambasivan, Siew Imm Ng
Year of publication: |
2019
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Authors: | Wei Leong Chan ; Ho, Jo Ann ; Sambasivan, Murali ; Ng, Siew Imm |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 83.2019, p. 37-45
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Subject: | Off-the-job embeddedness | On-the-job embeddedness | Proactive customer service performance | Level of control over work hours | Felt obligation | Hotel frontline employees | Hotellerie | Hotel industry | Tourismusberufe | Tourism employees | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Familie-Beruf | Work-life balance | Arbeitszeit | Working time | Mitarbeiterbindung | Employee retention |
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