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~isPartOf:"International journal of hospitality management"
~person:"Sonmez, Damla"
~person:"Tomas, Stacy R."
~person:"Xu, Yang"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
3
Kundenzufriedenheit
3
Perception
3
Service quality
3
Wahrnehmung
3
Consumer behaviour
2
Gastronomie
2
Konsumentenverhalten
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Restaurant industry
2
Tourism employees
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Tourismusberufe
2
Arbeitskräfte
1
COVID-19
1
Color-in-context theory
1
Coronavirus
1
Customer perception
1
Customer’s perceptions
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Discrimination
1
Discrimination against employees
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Diskriminierung
1
Emotion
1
Emotions
1
Hotel industry
1
Hotel room design
1
Hotellerie
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Hotels
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Impact assessment
1
Importance-performance analysis (IPA)
1
Mitigation
1
Restaurant service
1
Restaurants
1
Satisfaction
1
Scale development
1
Server headscarf
1
Servicescape
1
Stereotypes
1
Virtual reality
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Virtuelle Realität
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Wirkungsanalyse
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Sonmez, Damla
Tomas, Stacy R.
Xu, Yang
Ali, Faizan
1
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International journal of hospitality management
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ECONIS (ZBW)
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1
The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla
;
Ali, Faizan
;
Wildes, Vivienne
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Saved in:
2
Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Xu, Yang
;
Singh, Smita
;
Olson, Eric D.
;
Jeong, EunHa
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209271
Saved in:
3
Effects of spatial colors on guests' perceptions of a hotel room
Siamionava, Katsiaryna
;
Slevitch, Lisa
;
Tomas, Stacy R.
- In:
International journal of hospitality management
70
(
2018
),
pp. 84-94
Persistent link: https://www.econbiz.de/10011825971
Saved in:
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