Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Year of publication: |
2022
|
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Authors: | Xu, Yang ; Singh, Smita ; Olson, Eric D. ; Jeong, EunHa |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 103.2022, p. 1-13
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Subject: | COVID-19 | Customer perception | Importance-performance analysis (IPA) | Mitigation | Restaurants | Scale development | Servicescape | Coronavirus | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Wirkungsanalyse | Impact assessment | Wahrnehmung | Perception |
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