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~isPartOf:"International journal of hospitality management"
~person:"Sonmez, Damla"
~person:"Xu, Yang"
~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
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Dienstleistungsqualität
Kundenzufriedenheit
Consumer behaviour
2
Customer satisfaction
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Gastronomie
2
Konsumentenverhalten
2
Perception
2
Restaurant industry
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Service quality
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Wahrnehmung
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Arbeitskräfte
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COVID-19
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Coronavirus
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Customer perception
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Customer’s perceptions
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Discrimination
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Discrimination against employees
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Diskriminierung
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Impact assessment
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Importance-performance analysis (IPA)
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Mitigation
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Restaurant service
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Restaurants
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Scale development
1
Server headscarf
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Servicescape
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Stereotypes
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Tourism employees
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Tourismusberufe
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Wirkungsanalyse
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Sonmez, Damla
Xu, Yang
Han, Heesup
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International journal of hospitality management
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ECONIS (ZBW)
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The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla
;
Ali, Faizan
;
Wildes, Vivienne
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Saved in:
2
Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Xu, Yang
;
Singh, Smita
;
Olson, Eric D.
;
Jeong, EunHa
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209271
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