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~isPartOf:"International journal of hospitality management"
~subject:"Consumer behaviour"
~subject:"Hotel industry"
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Search: subject:"Beziehungsmarketing"
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Consumer behaviour
Hotel industry
Beziehungsmarketing
280
Relationship marketing
280
Konsumentenverhalten
164
Customer satisfaction
137
Kundenzufriedenheit
137
Dienstleistungsqualität
116
Service quality
116
Hotellerie
85
Gastronomie
65
Restaurant industry
65
Brand management
42
Markenführung
42
Emotion
36
Brand image
35
Markenimage
35
Customer service
30
Kundenservice
30
Beschwerdemanagement
25
Complaint management
25
Satisfaction
23
USA
22
United States
22
Loyalty
21
Arbeitsverhalten
20
Confidence
20
Customer integration
20
Kundenintegration
20
Vertrauen
20
Work behaviour
20
Customer value
18
Kundenwert
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Tourism employees
18
Tourismusberufe
18
Arbeitszufriedenheit
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Hospitality industry
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Job satisfaction
16
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204
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Han, Heesup
14
Mattila, Anna S.
7
Hyun, Sunghyup Sean
6
Jang, Soocheong
5
Wong, IpKin Anthony
5
Ahn, Jiseon
4
Kim, Wansoo
4
Qu, Hailin
4
Tanford, Sarah
4
Yu, Jongsik
4
Back, Ki-Joon
3
Bai, Billy
3
Chua, Bee-Lia
3
Hanks, Lydia
3
Hwang, Jinsoo
3
Im, Jinyoung
3
Kim, Woo Gon
3
Raab, Carola
3
So, Kevin Kam Fung
3
Song, Hak-jun
3
Tajeddini, Kayhan
3
Torres, Edwin N.
3
Wei, Wei
3
Wu, Shwu-ing
3
Xu, Xun
3
Assaf, A. Georges
2
Bonfanti, Angelo
2
Bulchand-Gidumal, Jacques
2
DiPietro, Robin B.
2
Gamage, Thilini Chathurika
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Gao, Yixing
2
Gil Saura, Irene
2
Gursoy, Dogan
2
Ham, Sunny
2
Hua, Nan
2
Huey Chern Boo
2
Jani, Dev
2
Josiassen, Alexander
2
Khan, Imran
2
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International journal of hospitality management
Journal of retailing and consumer services
460
Journal of business research : JBR
363
The journal of services marketing
117
The journal of product & brand management
97
International journal of contemporary hospitality management
91
Journal of hospitality marketing & management
86
The journal of brand management : an international journal
83
Journal of the Academy of Marketing Science
76
Psychology & marketing
75
Cogent business & management
74
Journal of travel and tourism marketing
72
Asia Pacific journal of marketing and logistics
68
Journal of retailing
66
Journal of strategic marketing
65
The service industries journal
64
Industrial marketing management : the international journal for industrial and high-tech firms
60
Tourism management : research, policies, practice
59
Journal of service management
55
The international review of retail, distribution and consumer research
54
European journal of marketing : EJM
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of marketing
51
Marketing intelligence & planning
51
Journal of service research : JSR
50
Services marketing quarterly
49
International journal of retail & distribution management
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of internet marketing and advertising : IJIMA
45
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
42
International journal of retail and distribution management
42
The international journal of bank marketing : IJBM
41
Service business
40
International journal of electronic marketing and retailing : IJEMR
39
SpringerLink / Bücher
38
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
37
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
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ECONIS (ZBW)
204
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21
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
22
Customer engagement and hotel booking intention : the mediating and moderating roles of customer-perceived value and brand reputation
Touni, Reham
;
Kim, Woo Gon
;
Kavitha Haldorai
;
Rady, Ahmed
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255940
Saved in:
23
Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Yee-Shan
;
Cheah, Jun-Hwa
;
Lim, Xin-Jean
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
Saved in:
24
Journey to a fond memory : how memorability mediates a dynamic customer experience and its consequent outcomes
Li, Jing
;
Ma, Forest
;
DiPietro, Robin B.
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
Saved in:
25
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
26
How and when perceived CSR effects interpersonal helping and loyal boosterism : a moderated mediation model
Boǧan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185239
Saved in:
27
Examining the influence of linguistic characteristics of online managerial response on return customers' change in satisfaction with hotels
Xu, Xun
;
Zhao, Yabing
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185251
Saved in:
28
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
29
Hotel privacy management and guest trust building : a relational signaling perspective
Moon, Hyoungeun
;
Yu, Jongsik
;
Chua, Bee-Lia
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185279
Saved in:
30
Looking-forward or looking-back : feedback strategies in tier-based hotel loyalty programs
Yu, Irina Y.
;
Liu, Chunqun
;
Yang, Morgan X.
;
Zeng, Kevin J.
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-6
Persistent link: https://www.econbiz.de/10013185289
Saved in:
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