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~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungsqualität"
~subject:"USA"
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Search: subject_exact:"Kunden-Hotline"
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Dienstleistungsqualität
USA
Customer service
70
Kundenservice
70
Service quality
55
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
30
Relationship marketing
30
Hotel industry
17
Hotellerie
17
Arbeitsverhalten
15
Work behaviour
15
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Gastgewerbe
12
Hospitality industry
12
Tourism employees
12
Tourismusberufe
12
Arbeitszufriedenheit
9
Gastronomie
9
Job satisfaction
9
Restaurant industry
9
Robot
8
Roboter
8
Service encounter
8
Dienstleistung
7
Dienstleistungssektor
7
Hospital
7
Krankenhaus
7
Service industry
7
Services
7
Service failure
6
Service recovery
6
Service robot
6
United States
6
Dienstleistungsmanagement
5
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Article
60
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Aufsatz in Zeitschrift
60
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English
60
Author
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Torres, Edwin N.
3
Bai, Billy
2
Cheng, Bao
2
Huey Chern Boo
2
Liu, Canmian
2
Lu, Lu
2
Lyu, Yijing
2
Mattila, Anna S.
2
Miao, Li
2
Xie, Lishan
2
Zhang, Tingting
2
Aattila, Anna S.
1
Andajigarmaroudi, Saeed
1
Babalola, Mayowa T.
1
Baker, William
1
Bilgihan, Anil
1
Bizjak, Boštjan
1
Borghi, Matteo
1
Brewster, Zachary W.
1
Butcher, Ken
1
Chang, Feng-hsiang
1
Chang, Kuo-Chien
1
Chang, Yaping
1
Chen, Kaung-hwa
1
Chen, Mengyuan
1
Chen, Po-Ju
1
Chen, Qiurong
1
Chen, Sandy C.
1
Cheng, Tan
1
Choi, Hyung-Min
1
Choi, Sungwoo
1
Choi, Youngsoo
1
Della Corte, Valentina
1
Deng, Xincai
1
Dong, Yun
1
Fabjan, Daša3
1
Fan, Alei
1
Fu, Xiaoxiao
1
Gannon, Martin
1
Garba, Omale A.
1
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International journal of hospitality management
Journal of retailing and consumer services
59
The journal of services marketing
58
Journal of business research : JBR
37
Journal of service management
22
Journal of service research : JSR
20
International journal of contemporary hospitality management
19
Services marketing quarterly
18
Journal of service research
17
The service industries journal
17
Journal of hospitality marketing & management
15
Psychology & marketing
15
Journal of service theory and practice
14
International journal of services and operations management
11
Journal of air transport management
11
Journal of the Academy of Marketing Science
11
Service business
10
Journal of service theory and practice : JSTP
9
Managing service quality : MSQ ; an international journal
9
The TQM journal : the international review of organizational improvement
9
International journal of quality and service sciences
8
Journal of travel and tourism marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of production economics
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
Business horizons
5
European journal of marketing : EJM
5
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ECONIS (ZBW)
60
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1
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10
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60
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date (oldest first)
1
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
2
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
3
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
4
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
5
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
6
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
7
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
8
Do contagion cues shape customers' willingness to adopt hospitality service robots?
Kang, Qi
;
Zhou, Lingxu
;
Liu, Jingyu
;
Ran, Yaxuan
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255956
Saved in:
9
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
10
Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector
Gannon, Martin
;
Taheri, Babak
;
Rahimi, Roya
;
Okumus, …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014227663
Saved in:
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