Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Xi Y. Leung, Huiying Zhang, Jiaying Lyu, Billy Bai
| Year of publication: |
2023
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|---|---|
| Authors: | Leung, Xi Y. ; Zhang, Huiying ; Lyu, Jiaying ; Bai, Billy |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 108.2023, p. 1-11
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| Subject: | Service robot | Hotel frontline employee | Technology affordance theory | Socio-material perspective | Trust | Collectivism/individualism | Hotellerie | Hotel industry | Roboter | Robot | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees | Kundenservice | Customer service | Vertrauen | Confidence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103380 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013482355