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~isPartOf:"International journal of hospitality management"
~subject:"Financial audit"
~subject:"Kundenzufriedenheit"
~subject:"Wirtschaftsprüfung"
~type:"article"
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Search: "Dienstleistungsqualität"
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Financial audit
Kundenzufriedenheit
Wirtschaftsprüfung
Dienstleistungsqualität
401
Service quality
401
Customer satisfaction
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
105
Restaurant industry
105
Customer service
55
Kundenservice
55
Hospital
53
Krankenhaus
53
Emotion
51
Beschwerdemanagement
44
Complaint management
44
Gastgewerbe
41
Hospitality industry
41
Arbeitsverhalten
32
Arbeitszufriedenheit
32
Job satisfaction
32
Work behaviour
32
Satisfaction
30
Tourism employees
29
Tourismusberufe
29
USA
25
United States
25
Hospitality
23
Viral marketing
22
Virales Marketing
22
Robot
21
Roboter
21
Dienstleistungssektor
20
Service industry
20
Product quality
19
Produktqualität
19
Quality management
19
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212
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212
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English
212
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Han, Heesup
9
Guchait, Priyanko
7
Jang, Soocheong
6
Wong, IpKin Anthony
6
Mattila, Anna S.
5
Prentice, Catherine
4
Altinay, Levent
3
Bai, Billy
3
Bilgihan, Anil
3
Kim, Seongseop
3
Law, Chun Hung Roberts
3
Lee, Jin-soon
3
Lynn, Michael
3
Qu, Hailin
3
Torres, Edwin N.
3
Wang, Xingyu
3
Xu, Xun
3
Ali, Faizan
2
Alrawadieh, Zaid
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Brewster, Zachary W.
2
Bulchand-Gidumal, Jacques
2
Cheng, Bao
2
Choi, Hyeyoon
2
Choi, Youngjoon
2
Chua, Bee-Lia
2
Ha, Jooyeon
2
He, Zeya
2
Hua, Nan
2
Huey Chern Boo
2
Hyun, Sunghyup Sean
2
Kim, Haemi
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Kim, Peter Beomcheol
2
Kim, Wansoo
2
Kuo, Chun-min
2
Kwortnik, Robert J.
2
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Published in...
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International journal of hospitality management
Journal of retailing and consumer services
214
Auditing : a journal of practice & theory
169
Journal of business research : JBR
148
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
123
The service industries journal
99
Journal of hospitality marketing & management
96
The accounting review : a publication of the American Accounting Association
91
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Cogent business & management
76
Services marketing quarterly
76
Journal of air transport management
65
Managerial auditing journal
65
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
62
International journal of auditing : IJA
61
Service business
61
International journal of quality and service sciences
57
Accounting horizons : a quarterly publication of the American Accounting Association
56
International journal of services and operations management
55
Journal of service research : JSR
52
International journal of quality & reliability management
51
Total quality management & business excellence
51
International journal of productivity and quality management : IJPQM
48
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Journal of Asian finance, economics and business : JAFEB
43
Journal of accounting and public policy
40
Managing service quality : MSQ ; an international journal
40
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Advances in accounting : a research annual
34
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of strategic marketing
29
The journal of applied business research
29
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ECONIS (ZBW)
212
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212
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1
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
2
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
3
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
4
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
Saved in:
5
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
6
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
7
Reprint of: Satisfaction with life and perception of healthcare services
Arboleda, Ana M.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334764
Saved in:
8
Understanding the determinants of intention to stay at medical hotels : a customer value perspective
Chaulagain, Suja
;
Jahromi, Melissa Farboudi
;
Hua, Nan
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334773
Saved in:
9
Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
Saved in:
10
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
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