Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Year of publication: |
2023
|
---|---|
Authors: | Camilleri, Mark Anthony ; Filieri, Raffaele |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 114.2023, p. 1-8
|
Subject: | Customer loyalty | Customer satisfaction | Information adoption model | Information quality | Information usefulness | Source credibility | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Informationsverhalten | Information behaviour | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Information |
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